Jim Ellis Kia of Kennesaw - Service Center

I was mislead! Ignored and lied too for 8days about my car! I was told my motor had a lifetime warranty. When I brought my car in. They broke my mirror and my widow Ignored and lied too for 8days about my car! I was told my motor had a lifetime warranty. When I brought my car in. They broke my mirror and my widows want come down no more! And I asked what happened? They said someone must of broke it after the 3rd day it was there. They said they would fix it! If I paid for the parts! On top of that! They never replaced my motor! Made me pay them to get my car back! I was told I could get a rental for them keeping my car so long! Never happened! I called everyday! They were so rude and disrespectful! I’ve been on the phone trying to find the best lawyer for my pain and suffering! Almost lost my job and kicked out of my nursing school! All I could do is cry every day! They are the absolutely the worst! And the sad part! Is that’s not even half of all I went thru dealing with KIA! More

Brought my car in for a part replacement. Expected to wait for it but needed to leave overnight since service was backed up. End result was car was not ready for 5 days, Friday until Tuesday. Expected to wait for it but needed to leave overnight since service was backed up. End result was car was not ready for 5 days, Friday until Tuesday. Seems to be a trend where I bring the car in and it's not ready for upwards of a week or more. Appears staffing shortages are impacting service and this is making it harder to decide to bring in to this dealership. More

My service was excellent and very thorough. The process was quick, easy, and I left feeling satisfied! Evelyn made sure my vehicle was taken care of and I left feeling safer than I arrived! The process was quick, easy, and I left feeling satisfied! Evelyn made sure my vehicle was taken care of and I left feeling safer than I arrived! More

Poor communication and long wait time. Very unhappy with the service and service team. Unhappy! Very unhappy with the service and service team. Unhappy! More

Will never do business here again! 😒 Wosrt place ever to work with. Shame on all of you! 😒 Wosrt place ever to work with. Shame on all of you! More

All the staff were very pleasant. The waiting area was very clean. I was pleased that they washed my vehicle after servicing it. The waiting area was very clean. I was pleased that they washed my vehicle after servicing it. More

Awesome staff, friendly and helpful. Facilities were clean well maintained. The free wifi, TV and water. Made the wait pleasant. Facilities were clean well maintained. The free wifi, TV and water. Made the wait pleasant. More

Whenever I have Lavar or Mark as my service representative it's always a pleasant experience representative it's always a pleasant experience More

I would like to say,Mark is the best service advisor I have ever work with.He is very knowledgeable on Kia products and most importantly he knows how to treat his customers with a wow!! Experience.He shou have ever work with.He is very knowledgeable on Kia products and most importantly he knows how to treat his customers with a wow!! Experience.He should be training other employees.Truly an valuable asset to Jim Ellis. Ask for Mark!! More

Horrible communication, never answered the phone and was pushed around when they did pick up. Finally got my first diagnostics report after 3 weeks, and then a month after that they added something new to t pushed around when they did pick up. Finally got my first diagnostics report after 3 weeks, and then a month after that they added something new to the diagnosis and I only found out because I called 8 times and spoke to 4 different people to finally figure out what was going on with my car. I was quoted an outrageous price, granted it was a very labor intensive job, but with normal labor rates included and parts they wanted over $4800 over what I was quoted elsewhere and the new guys diagnosed my car 6 hours after I dropped it off. Do not bring your car here, better off doing it in your driveway. More