Jim Ellis Kia of Kennesaw - Service Center

They take care of you and do the job in one take. If a situation arises they will fix it within agreed time. They have exceeded my expectations. If a situation arises they will fix it within agreed time. They have exceeded my expectations. More

Jesus was the only one who tried to help. Other team members and the service manager doesn't care!! Other team members and the service manager doesn't care!! More

Everyone is very helpful and friendly. Great service. Love my service coordinator Evelen. She’s the best! Great service. Love my service coordinator Evelen. She’s the best! More

Great service. Great people. They took care of me better than I could ever imagine. Thank you, Jim Ellis Kia. Great people. They took care of me better than I could ever imagine. Thank you, Jim Ellis Kia. More

Customer service was impeccable . Everyone was so nice and helpful. Very quick and efficient with work. My car was done in no time. Everyone was so nice and helpful. Very quick and efficient with work. My car was done in no time. More

Everyone is so pleasant. The work is done thoroughly and well and the facility is clean and comfortable. The work is done thoroughly and well and the facility is clean and comfortable. More

I gave them two stars just for the fact they got me in more quickly than the KIA near me. The service rep we dealt with told me that the problem was fixed and we could pick up the car. We paid $500 and more quickly than the KIA near me. The service rep we dealt with told me that the problem was fixed and we could pick up the car. We paid $500 and some change for the problem. We picked it up and drove about 3 miles and the problem resumed. We returned and left my car but not before we waited for 45 minutes to talk with the manager. He never came out and when we finally were taken to talk to him he said he had no idea what issue my car was having because he didn’t deal with us. We would have to wait to speak with our service rep. We left the car and waited until business hours the next day and they called and said it was my tires. We just paid over $500 for a problem that wasn’t solved and now it’s my tires??? We asked when we could pick it up and they said they’d let me know. Never called or returned any messages we left to see if it was ready. When I finally picked my car up we noticed that the passenger side rear view mirror was not working properly and wasn’t like that when I dropped it off. I immediately called and left a message and still have not received a call back. More

Worst experience I have ever had at this place. Was told my vehicle was ready, came in and waited almost 45 minutes while being looked at, told that no one could help me because Phil was on lunch, Was told my vehicle was ready, came in and waited almost 45 minutes while being looked at, told that no one could help me because Phil was on lunch, so I guess I had to take lunch with him. I will not be coming back. The service department has definitely gone downhill since I started going there back in 2018. Then was charged over $100 for an oil change. I hope my money pays for new training for y’all. More

Kia dealership always has me in and out in reasonable time and always very helpful with any questions I have. time and always very helpful with any questions I have. More

I really appreciate how helpful Christain my salesman and Mark my service rep they make it alot easier for me no matter what I need help doing. Mark my service rep they make it alot easier for me no matter what I need help doing. More