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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,196 Reviews
Call Service Center (404) 445-2636

4,196 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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January 11, 2022

I was in and out within an hour. My time is important to me so that was great. I was kept informed by the service person. Everything was great. More

by STANMELCOKER
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mark
Report | Print
Jan 12, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 10, 2022

Lavar and Camille were amazing helping me get service to my Seltos. The dealership was clean and all of the staff were super friendly. 1000/10 experience. Will be back and send friends and family up there a More

by katy.anderson106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Camille Williams
Report | Print
Jan 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 10, 2022

Mark is very new but did a great job in making sure i was taken care of and in a timely manner . More

by RODNEY.BASKERVILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark serviced me , Lavar Frederick, Jason Dale, Camille Williams
Report | Print
Jan 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 08, 2022

Service advisors and technicians have been absolutely great. Took great care when recording my concerns regarding my vehicle's health and advised additional repairs but did not force or try to trick me i More

by MARTIN.EDWARD.P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell, Camille Williams, David Maddox, Jesus Gutierrez
Report | Print
Jan 10, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

January 05, 2022

Had great communication once I got in touch with Jesus, he was great with any questions I had More

by KYLEJPAYNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Gutierrez
Report | Print
Jan 06, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jesus was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

December 30, 2021

Jason was by himself yet he stepped up to the challenge of being hospitable, quick, and informative. He mentioned many were out due to being sick, but that was one of my quickest experiences at a dealer fo More

by jgrey2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Report | Print
Dec 30, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus,

December 29, 2021

Jason did the best he could do trying to handle everything on his own. The problem I had is that my car was washed, and I specifically stated twice I did not want it washed. I had a coating place More

by cookdlkc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dale
Report | Print
Dec 29, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear that Jason was a great help, and we apologize for any inconvenience the wash may have caused you. We will pass along your feedback to prevent this from happening in the future. Please do not hesitate to reach out if you have any further questions or concerns. - Madison Magnus, Customer Relations Manager

December 29, 2021

Went to get service for a Check Engine Light 2 weeks ago, was charged $1000 for service and the light is still on. Emailed service manager and copied general manager but no one has called or responded. More

by GAMOCK
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Camille Williams, David Maddox
Report | Print
Dec 29, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we apologize for any inconvenience this may have caused you. Please reach out to David Maddox, Service Manager, via phone or email at 770-370-3630 or dmaddox@jimellis.com. Best regards, Madison Magnus, Customer Relations Manager

December 28, 2021

Jason Dale and I believe his name was Randy, did an amazing job running the service center singlehandedly when the opened. More

by julie.hampton
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Report | Print
Dec 29, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason and our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

December 24, 2021

Jesus Gutiereez-Flores was very nice and helpful. My car was ready in less time than he had estimated. More

by HILBIGF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Gutierrez
Report | Print
Dec 27, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jesus was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

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