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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,195 Reviews
Call Service Center (404) 445-2636

4,195 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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December 06, 2021

Your team quickly addressed my tire problem as I was in the middle of a long distance trip. They were courteous and and informative. The dealership gave me a positive and confident opinion of the KIA brand More

by ODAGLAS1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Jesus Gutierrez
Report | Print
Dec 06, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

December 03, 2021

Excellent Service! Friendly and Customer Focused. Everybody seemed to be in a great mood. Great Atmosphere. More

by LDGRISHAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Dec 03, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

December 03, 2021

Great customer service. My vehicle was serviced in a timely manner and all of the employees were friendly and professional. More

by JOCELYNIJOHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell, Jason Dale, Jesus Gutierrez
Report | Print
Dec 06, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

December 01, 2021

Very friendly and punctual on the appointments. Very knowledgeable of their job and again very professional and very nice. More

by Ivone12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Hawkins
Report | Print
Dec 01, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

December 01, 2021

I was overcharged for oil change and rotation. I paid 116 in July then In November it’s 20 more for the same exact thing.why? More

by KENYAWALKER2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Camille Williams
Report | Print
Dec 02, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We apologize for not meeting your expectations, and we apologize for any inconvenience this may have caused you. We do our best to keep our pricing competitive in our area. Please don't hesitate to reach out if you have any further questions or concerns. Best regards, Madison Magnus, Customer Relations Manager

November 28, 2021

Fantastic dealership. Every time I bring in my Kia Soul for servicing, I am always greeted warmly, asked if there is anything I need Etc. More

by cmckialvr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Report | Print
Nov 29, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team is always a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 25, 2021

All associates were very professional, polite and customer centric. Jason Dale, Assistant Service manager, greeted me on time and explained very clearly what were my options and what would take place More

by Slats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell, Jason Dale
Report | Print
Nov 26, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 23, 2021

Dealer’s service manager was knowledgeable and very professional. Service department got me in and out in the time promised. More

by DKRECTOR126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lina Vallejo, Camille Williams
Report | Print
Nov 23, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our service team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 22, 2021

Very informative and friendly staff. Lavar was able to tell me in simple words exactly what was the problem with my Sorento and about how long it would take to repair it. More

by DDAVIS3586
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Report | Print
Nov 22, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar and our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 22, 2021

Jason Dale is always polite and courteous, and the service done on my vehicle is always pristine. More

by KRISTA_LAMOTHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Report | Print
Nov 22, 2021 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason is always a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

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