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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,289 Reviews

4,289 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 03, 2022

Great customer’s service from advisor Mark Kerkoski working in the service department. Thanks again More

by matthew.silien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Kerkoski
Mar 03, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Mark was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

March 01, 2022

I am not pleased at all. Our car has been fine till Kia did a software update and now it has had check engine light coming on for weeks and we have had it in twice to resolv More

by rodney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Maddox, Jesus Gutierrez
Mar 01, 2022 -

Jim Ellis Kia of Kennesaw responded

Rodney, thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear that we did not meet your expectations, and we truly apologize for any inconvenience this may have caused you. At your earliest convenience, please do not hesitate to reach out to our General Manager and Service Manager via the contact information below for further updates on your vehicle. Michael Johnson, General Manager, michaelj@jimellis.com David Maddox, Service Manager, dmaddox@jimellis.com Best regards, Madison Magnus, Customer Relations Manager

February 28, 2022

This was my first time at this place, and I will definitely use them from now on. Jason was absolutely amazing. He not only helped me get what my car needed, but he also taught me some things I didn More

by JALBRIGHT18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale, Stephanie Reaves
Feb 28, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Jason and Stephanie were such great helps! Thanks again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

February 26, 2022

Friendly service, my vehicle was finished on time, washed and vacuumed. Honest and up front. Thanks. More

by KMONCREIFF1112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Feb 28, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

February 24, 2022

Great Services and great people to work with. I would recommend to anyone looking for a kia to check them out. Bryson was a great salesperson to talk too. More

by JACOBBAGGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryson Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Rock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Garman
Feb 24, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Bryson was a great help! Thanks again for your business and recommendations. Take care! - Madison Magnus, Customer Relations Manager

February 23, 2022

Came down with my 2014 Kia Forte to use my extended warranty for new struts. We were treated do well with no problems. This is the 5th Kia my family has purchased form Jim Ellis because of how well we More

by MMRED91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell, Jason Dale, Camille Williams
Feb 23, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

February 22, 2022

My service representative was very informative and very professional. He made the experience a very positive one and kept me informed of any changes and/or recommendations. I will be sure to work with him More

by DEBBIELS05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Feb 22, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

February 18, 2022

Diana Bell is awesome. She always gets me in and out as quickly as possible. I am able to work from my computer while waiting. More

by MICHELE.WALDROP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Feb 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

February 18, 2022

They got my car in fast and got everything fixed in a timely manner. Would recommend this dealership. More

by SYDNEYMARSHALL0607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Feb 18, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and recommendation, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

February 16, 2022

Everything went well and I was able to get in and out very quickly with no upsales, just the service I needed. More

by mmcgraw
Recommend Dealer
Yes
Employees Worked With
Mark
Feb 16, 2022 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that our team could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

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