Jim Ellis Kia of Kennesaw - Service Center

I had an appointment scheduled, and when I arrived they couldn't find me in their system. So they considered me a walk-in. My service consultant was wonderful! She walked me thru the entire process, got me couldn't find me in their system. So they considered me a walk-in. My service consultant was wonderful! She walked me thru the entire process, got me snacks, updated me when it was getting close to check-out time and she was very friendly. Great service experience! More

I wasn't satisfied, I wasn't asked if I wanted my tire rotated, truck wash not washed, I bought my key ring in because the silver part just broke on me and I wanted to know if it could be repaired. When t rotated, truck wash not washed, I bought my key ring in because the silver part just broke on me and I wanted to know if it could be repaired. When the car was given back to me, I had to ask what about the extra the extra key ring would it be fixed. I felt like you just forgot about my request. I was told you no longer offer oil changes coupons. I was told you discontinued using the motor oil I been getting for three years. The oil change ends up costing over $100 More

Amazing responsive service team. They updated me continuously while waiting for parts and then while the work was being performed. The service experience was exactly what every dealer should do, bu continuously while waiting for parts and then while the work was being performed. The service experience was exactly what every dealer should do, but very few actually do. More

This experience was so much better than the one I had at a Columbia, SC dealership. THANK YOU! a Columbia, SC dealership. THANK YOU! More

Everyone was so sweet and timely and helpful. I loved my experience with coming for my car recall and oil change! experience with coming for my car recall and oil change! More

Had a oil leak in a 2 year old vehicle. Jason told me that the service station who performed my last oil change overtightened the filter cap, resulting in a cracked housing and a small leak. He informed that the service station who performed my last oil change overtightened the filter cap, resulting in a cracked housing and a small leak. He informed me that the part was on backorder and none were available in the USA. I called a Kia dealer online, who verified that the part was on backorder, but directed me to 3 dealers in GA that had the part in stock (which I verified). Jason replied that he couldn't see those dealers in his system. A month later, when I picked up my vehicle, it listed the cause as "overtightening of cap past factory specifications." When I asked Jason what the factory torque specifications were, he replied "snug and just a little more." He even made a little squeaking noise to accompany his profound mechanical advice. This dude is clown shoes. More

Very Very pleasant attitude and helpful I had a great experience with Mark Kerkoski thanks experience with Mark Kerkoski thanks More

Jesus was very professional and completed my service within 15 minutes from suggested time. Excellent service within 15 minutes from suggested time. Excellent service More

Never heard from service advisor - had to call and talk to others to find out could only do one item out of 2 requested when appointment was made a month prior - waist of time driving from Atlanta to others to find out could only do one item out of 2 requested when appointment was made a month prior - waist of time driving from Atlanta More

They didn’t fix my car correctly the first time and I had to bring it back. They said several times they were understaffed but that should not be a reason to not do there job correctly the first time. to bring it back. They said several times they were understaffed but that should not be a reason to not do there job correctly the first time. More