Jim Ellis Kia of Kennesaw - Service Center

The service department, as usual, was courteous, professional, and performed the oil change in a timely fashion. I've been a customer here at Jim Ellis for 7 years, wouldn't go anyplace else! professional, and performed the oil change in a timely fashion. I've been a customer here at Jim Ellis for 7 years, wouldn't go anyplace else! More

Dealership was comfortable clean large screen tv with snacks and beverages. Service was prompt service representatives were courteous knowledgeable informative have no complaints. snacks and beverages. Service was prompt service representatives were courteous knowledgeable informative have no complaints. More

Pleasant experience great service advisor who took the time answered my questions comfortable waiting area time answered my questions comfortable waiting area More

very good kept me up to date i needed to know they are respectful of my time respectful of my time More

They have always done their best to get me in and out I do appreciate that they are respectful of my time do appreciate that they are respectful of my time More

Great communication and service experience with this dealer ship vs. Caravan Kia West. Service Tech Jesus Gutierrez kept me informed every step of the way with my repairs. dealer ship vs. Caravan Kia West. Service Tech Jesus Gutierrez kept me informed every step of the way with my repairs. More

I took my vehicle in to verify mileage for the Kia Fuel Economy Adjustment Reimbursement on December 6, 2021. As of January 20, 2022 I still had not received my reimbursement. I telephoned my service adv Economy Adjustment Reimbursement on December 6, 2021. As of January 20, 2022 I still had not received my reimbursement. I telephoned my service advisor Camille Williams a number of times in January, left messages and received no response. I also wanted to schedule an appointing for recall work. Again, no response. I contacted KIA directly about the reimbursement and they verified that the dealer never submitted the mileage. They also tried to contact this location. No response. KIA has made alternative arrangements for me so that I can receive my reimbursement. This is the second time I've had this problem at this location: once when it was Cobb County Kia and now as Jim Ellis Kia. We won't be back. More

Always an excellent experience. Lavar and Jason dale are always phenomenal. Super stoked about working with the Kia team always phenomenal. Super stoked about working with the Kia team More

I typically walk away feeling very appreciated as a customer but this visit was different! Communication was not clear amongst the team and that caused me to spend an extra 15-20 minutes at the dealer. customer but this visit was different! Communication was not clear amongst the team and that caused me to spend an extra 15-20 minutes at the dealer. If there wasn't an issue, I would have been out of there in under an hour, which is awesome! A few complimentary offerings that are usually offered, were not this time. More

I have always felt that I received excellent service for a fair prices at Jim Ellis. Quick turnaround, options to improve my vehicle care, and friendly people keep me coming back. a fair prices at Jim Ellis. Quick turnaround, options to improve my vehicle care, and friendly people keep me coming back. More