Jim Ellis Kia of Kennesaw - Service Center

Diana Bell being there is an asset to this dealership. I met her 12-13 years ago and when I found out she was now at Jim Ellis. I stopped by to talk to her, and ask if she would be my service advisor for m met her 12-13 years ago and when I found out she was now at Jim Ellis. I stopped by to talk to her, and ask if she would be my service advisor for my Telluride. She said yes I'd be glad too. She has a personality like no other. A 10+ all the way and always has been. More

Diana was great. Very friendly and kind. Got my recall fixed quickly and had me back on the road the same day. fixed quickly and had me back on the road the same day. More

Very happy with ease of sale and of service and friendly people. Will recommend this dealer to my friends. people. Will recommend this dealer to my friends. More

Very friendly and nice staff. Comfortable and clean facility. Made to feel well taken care of and the work would be well done. facility. Made to feel well taken care of and the work would be well done. More

The wife and I drove 6 hours to get to Jim Ellis and it was well worth the haul. Every mile of the drive I was worried that they would raise prices on us since we had only discussed costs. My friends war was well worth the haul. Every mile of the drive I was worried that they would raise prices on us since we had only discussed costs. My friends warned me "they know you are committed - so be careful!" When I finally arrived the prices were the same, the care and support was there - everything lined up for a nice easy purchase. Only thing suggestion I had (and it's small) is that the gas tank was 1/2 full. After $39K is spent - throw me bone plz. =) Other than that - perfect transition. More

In simple terms, they do not stand by their service. Two engines and two rear differentials in less that 30000 miles. Tom Mann the service manager is incompetent. I will never buy from Jim Ellis Kia ever an engines and two rear differentials in less that 30000 miles. Tom Mann the service manager is incompetent. I will never buy from Jim Ellis Kia ever and will tell everyone I know to NEVER buy from Jim Ellis overall as the senior management also did nothing to resolve the issues. More

Not pleased at all with the service I was provided. Short story; I left feeling all they were looking to do was squeeze me for as much money as they could get. Long story; The appointment started as a rec story; I left feeling all they were looking to do was squeeze me for as much money as they could get. Long story; The appointment started as a recall or update of some kind for the cars motor. While it was there I wanted to have the blind spot detection system looked at, as they had just recently stopped working. I asked the service representative, if they could look at it, and tell me if it was going to be covered under the extended service contract I have on my car. The service rep said he wouldn't be able to tell me if the repair would be covered without me okaying an diagnostic fee of $140. ( I guess this is where I am a little to blame, as I should have checked rather than rely on the dealer to take care of me) The service representative also told me at this time that the sensors on the back bumper appeared to be out of place, and were not sitting flush to the bumper as they should. I okayed the diagnostic fee, and gave the service rep all the information about the cars warranty, expecting at the very least to find out what was wrong, and what it would cost to repair. Fast forward to the next day, and I get a call from a different service representative, telling me they do not know why the sensors are not working, and the service tech has already gone through the allotted time covered in the $140 diagnostic fee, and I need to ok $400 in diagnostic fees to find out what is wrong with the sensors. When I questioned this new service representative about her wanting me to okay $400, and that still doesn't even tell me if the problem is going to be covered by my warranty, she responded "you have a warranty?" I told her yes, all the information was left when I dropped the car off. I also told her I was not ok spending all this money, without knowing if the warranty was even going to cover the repairs. I was told she was going to call the warranty, and she would call me back. A few minutes later she called me back, to inform me that the warranty would not cover the diagnostic fees, and that they still couldn't tell me if the repairs were going to be covered, until after they diagnosed the problem. This was the point were I lost my faith that the dealer was trying to help me, and decide they were just trying to milk me for money. I told her I was not okaying anymore work, and that I would call her back in a few minutes. At that point I called my warranty company, in less than 5 minutes of explaining the situation the warranty company told me the system was not covered under the warranty. That was a very simple answer to the question that I was asking, the one that the dealers representatives only answer was "we can't tell you until we know what's wrong." So, not only did the representative push me into the original $140 diagnostic fee (which I need to take my own responsibility for, since I should have obviously checked myself first), but trying to upsell to $400 or more, while intentionally dodging the question about the warranty...oh yeah, and then the absolute cherry on top, the $140 diagnostic fee that I okayed, was $157 after all the extra misc. fees got added onto the bill. Needless to say, I left very disappointed with my experience, and I know where I won't be taking my car the next time it needs service. More

I tool my car in for a recall for a 10:00 appointment. I got a ride at lunchtime & was told they hadn't started work on it! Then told it'd be that evening. I had to call & check on it and was told it'd be t got a ride at lunchtime & was told they hadn't started work on it! Then told it'd be that evening. I had to call & check on it and was told it'd be the next day. I feel like because the dealership wasn't making money on me I was pushed aside. Why make an appointment if it's not even applied? More

The customer service is great. It is always a pleasure when dealing with the customer service reps. when dealing with the customer service reps. More

We drive over 40 miles to this dealer because the staff is wonderful and we get great service. We have a Kia dealer closer but cannot get them to even call us back. We love this dealership. is wonderful and we get great service. We have a Kia dealer closer but cannot get them to even call us back. We love this dealership. More