Jim Ellis Kia of Kennesaw - Service Center

Service on my car by Nick (I think was his name) was great as usual. Customer service with Diane is always great. She makes sure I am satisfied when I am there. great as usual. Customer service with Diane is always great. She makes sure I am satisfied when I am there. More

Jason Dale has been my Service Rep since I purchased my Kia Optima. He listens. He is attentive. He prints out Detailed Customer Service copies He cares He retrieves my earrings from under driver se Kia Optima. He listens. He is attentive. He prints out Detailed Customer Service copies He cares He retrieves my earrings from under driver seat. I cant find them because of the power sear apparatus. He represents Jim Ellis KIA of Kennesaw with outstanding professionalism at each visit. Jason Dale is the finest representative. I have great trust in him. Don't let him get away! I have only written 3 reviews in my life. He goes above and beyond what I imagine his job description requires. Sincerely, Diane D. Allen 12/18/2020 More

Wonderful service staff. They are very polite and very prompt in taking care of your needs. Recall, oil change and tire rotation was completed before estimated time expected. prompt in taking care of your needs. Recall, oil change and tire rotation was completed before estimated time expected. More

Love getting my car serviced here! Awesome staff! They communicate very well and make sure that the job gets done! Everyone respects me and work hard communicate very well and make sure that the job gets done! Everyone respects me and work hard More

Had to drive 5 hours to get spare key made which was supposed to have came with the vehicle anyway. Was promised a second key supposed to have came with the vehicle anyway. Was promised a second key More

Everyone was very friendly and willing to help. My fan sometimes continues to run after the car shuts off, and I have come out to a dead battery. the fan didn't act up when it was in for service. Diana s sometimes continues to run after the car shuts off, and I have come out to a dead battery. the fan didn't act up when it was in for service. Diana suggested getting me a loaner car and keeping my car until they could find the problem. I appreciate her willingness to work with me on finding a solution to this problem. More

Brought in car for a recall and to follow-up on an issue with the speedometer. The recall issue was repaired during the visit and the part was ordered for the speedometer issue. Part arrived in the time fra with the speedometer. The recall issue was repaired during the visit and the part was ordered for the speedometer issue. Part arrived in the time frame anticipated. Made a follow-up appointment with no issue and repair was completed within the timeframe promised. Follow-up was good during the entire process to keep me posted on the repair. Overall, a good service experience. I wish more loaner cars were available for warranty work but that is a minor issue. More

service rep forgot to enter the proper coupon and I luckily checked and had him enter again before payment. Otherwise the service itself was good. luckily checked and had him enter again before payment. Otherwise the service itself was good. More

The service department is very clean and everyone there is attentive to what you need done. Jason Dale made kept me informed about what was being done and then went over it in detail before I left. As al is attentive to what you need done. Jason Dale made kept me informed about what was being done and then went over it in detail before I left. As always it was a great experience. More

As always, a very pleasureable experience. Lisa was a huge help and made sure I left smiling.I will return soon for the additional services due for my car. huge help and made sure I left smiling.I will return soon for the additional services due for my car. More