Jim Ellis Kia of Kennesaw - Service Center

Great service love the experience on Saturday of my visit, excellent service all the time, keep up good work staff and team, dumbs up guys visit, excellent service all the time, keep up good work staff and team, dumbs up guys More

Friendly and fast service despite them being incredibly busy! I just had an oil change and tire rotation but was in and out pretty quickly. This service department is always a pleasure! busy! I just had an oil change and tire rotation but was in and out pretty quickly. This service department is always a pleasure! More

The technical problem was a dealer installed option that failed, and that cost me $300 to remove. I understand the cost of labor, but given it's the same physical dealership I bought it from (different mana failed, and that cost me $300 to remove. I understand the cost of labor, but given it's the same physical dealership I bought it from (different management) it just didn't 'feel' fair. Also, the battery I ok'd to install was the factory replacement which should have been ~$165 - I was told it was backordered and reluctantly agreed to a napa battery that I could have bought for 135 + tax; ended up costing me ~$200. Given that I verbally agreed to the factory replacement, you could have at least price matched don't you think? I like taking my vehicle to the dealership for factory repairs, but it's the little things listed above that keep me wary. Also, they didn't test the horn because then they would have known I pulled the fuse for it when it went berserk. How many points was that inspection supposed to be?? More

I always a great experience working with Diana at the service department. She makes sure everything is done correctly and if it’s not she makes sure it is service department. She makes sure everything is done correctly and if it’s not she makes sure it is More

Excellent job servicing my 2016 Kia Sorento! No hassle customer service, Camille did a great job explaining the service needs of my vehicle based on mileage. Great all round experience. customer service, Camille did a great job explaining the service needs of my vehicle based on mileage. Great all round experience. More

Mrs. Lisa King kept us posted & everything was fixed & all her recommendations were done. Larvas took care & checked me in because MRS. King had a customer ahead of me. He also got me a ride home. all her recommendations were done. Larvas took care & checked me in because MRS. King had a customer ahead of me. He also got me a ride home. More

The best dealer in town and super service very helpful and always willing to work with you and understand your needs great to deal with and always willing to work with you and understand your needs great to deal with More

This dealership is very professional Lisa King in the service department is awesome! She is very professional and have excellent customer service. I highly recommend Lisa King in the service departmen service department is awesome! She is very professional and have excellent customer service. I highly recommend Lisa King in the service department she really knows how to treat customers. More

I had a good service experience. I was concerned about one of the service reps not wearing a mask. Not safe with current virus protocols. one of the service reps not wearing a mask. Not safe with current virus protocols. More

Always pleased with my service visits. Jason takes very good care of my service needs and makes me feel like a valued customer. I highly recommend Jim Ellis Kia. good care of my service needs and makes me feel like a valued customer. I highly recommend Jim Ellis Kia. More