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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,236 Reviews
Call Service Center (404) 445-2636

4,236 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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November 14, 2020

The entire team at Jim Ellis Kia were exceptional, professional and very friendly. Their honesty and thorough prognosis of our vehicle was clearly communicated and executed. We will be returning to More

by RSCATL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Lisa King, Camille Williams, Jada Beard
Report | Print
Nov 16, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words. Take care!! - Madison Magnus, Customer Relations Manager

November 13, 2020

We had service, new tire and body damaged fixed all at the same time. Very happy with it all. Diana was great to deal with and kept us informed on everything that was done. More

by aliciacumbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 13, 2020

I walked in and was greeted by everyone who walked by me. Everyone was super friendly and they did a great job. I especially liked Camille Williams and how friendly she was as well!! More

by WKIM205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Report | Print
Nov 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 13, 2020

Camille has great customer service ! The area was very clean and staff was very friendly . It was also quick! I would recommend to another person ! More

by zoraademas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Report | Print
Nov 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Camille was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 13, 2020

This dealership has always made me feel comfortable every time I have brought my vehicle in for service. I love this Kia Soul . Can't wait to buy my next Soul. More

by KATHYS0612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell
Report | Print
Nov 13, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 12, 2020

Frederick was very knowledgeable of what I needed. He also is a very approachable person. I was happy to have him as my contact person. More

by MAHASIN0502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frederick in Service , Lavar Frederick
Report | Print
Nov 12, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lavar was a great help! We're so glad that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 11, 2020

I am very satisfied of your services. People working here are doing excellent job, especially Lisa King.Please, congratulate her for her outstanding services. Thank you. More

by 62STOQN
Recommend Dealer
Yes
Employees Worked With
Lisa King
Report | Print
Nov 12, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Lisa was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

November 09, 2020

Service was great as usual but I was disappointed that it took several hours for service rep to call me back. My car was done at 9:00 AM ( after I dropped it off the night before)?but after I authorized one More

by Dfleming48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Report | Print
Nov 09, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we were able to help out. In regards to the miscommunication, we deeply apologize for that and any inconvenience that may have caused you. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for your business. Take care! - Madison Magnus, Customer Relations Manager

November 09, 2020

Jim Ellis goes out of it's way to make their customers feel welcome and well taken care of you . Diana Bell is the Service Supervisor that I work with and I have been very pleased with the relationship More

by KALICOJEAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Report | Print
Nov 09, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

November 09, 2020

The only good experience was the car wash afterwards.. I came to Jim Ellis with a check engine light issue. I the 2015 Kia Soul scanned elsewhere and it said large leak which pointed to an emissions issue. More

by JER7CA
Recommend Dealer
No
Employees Worked With
Diana Bell
Report | Print
Nov 11, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. I've reached out to our service manager for clarification on this situation, and I'm happy to say I have a response. The $145.00 fee was to diagnose the vehicle to determine if it is covered under warranty, if the repairs are covered under warranty the diagnostic fee would be waived and no charge to the customer. If said repairs are not covered and the customer elects to have the repairs performed here the fee is also waived. The only time the customer pays the diagnostic fee is when the repairs are not covered under warranty and they elect not to have any of the repairs performed. If you have any additional questions or concerns, please don't hesitate to reach out to us. Best regards. - Madison Magnus, Customer Relations Manager

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