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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,236 Reviews

4,236 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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September 28, 2020

Worst experience ever. Service advisor failed to advise that my vehicle was even finished. I had to go check if service order was dropped off. More

by CC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Diana Bell, Mike Boyd
Sep 28, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your honest feedback, it means so much to us. We are disappointed to hear about the situation you have described, and we apologize for any inconvenience this may have caused you. Please don't hesitate to reach out to us if you have any further questions or concerns. Take care. - Madison Magnus, Customer Relations Manager

September 27, 2020

Everything was great! Dianne was super helpful and even got me a ride home so I didn't have to wait there. They did a great job with my car. More

by SHILOH2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick, Diana Bell
Sep 28, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

September 26, 2020

Always get excellent service. They always are prompt and provide comfortable area to wait in. The service technician always provides a complete review of what was done and reviews additional service needed More

by JOEHAZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Sep 28, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We're so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager

September 26, 2020

KIA of Kennesaw always provides great customer care and service. I bought my car from this dealership and I have always used their service team to service both my vehicles. I normally work with Diana Bell More

by roy.moore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa King
Sep 28, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana & Lisa are great helps! We're so glad that we were able to help out, and we hope to see you next time. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

September 25, 2020

We think the world of Diana Bell. I can always count on her for being friendly, timely, and honest. She is such a great asset to the dealership. More

by janellecrowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Sep 25, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! Thanks again for your business and kind words, and we hope to see you next visit. Take care! - Madison Magnus, Customer Relations Manager

September 24, 2020

The service advisor did a great job at listening and at The service advisor did a great job at listening and at setting and managing my expectations. Would definitely return for future service. Thanks a More

by GARTHBEARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams
Sep 24, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! We're so glad that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

September 24, 2020

Extremely satisfied with my service on Weds. I didn't have an appt and got there early for an oil change and tire rotation. I was greeted with a smile and kept up to date with my service. They were qui More

by Scott Wahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lewis
Sep 24, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words, and we hope to see you next time. Take care! - Madison Magnus, Customer Relations Manager

September 23, 2020

My experience was over the top excellent, very helpful and answered all my questions. after car was done, gave me a brake down on what was done Thank you. More

by OWENSEGARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Sep 23, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

September 21, 2020

Diana Bell is your best asset. I followed her to Kia of Kennesaw from another KIA dealership. She is always helpful, courteous and makes sure I know what is happening with my vehicle. More

by dsmith89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Sep 21, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana is always a great help! We're so glad that we were able to help out, and we hope to see you next time. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

September 21, 2020

Diana was as Amazing as always. She’s always willing to help. Offers. Friendly, Courteous, Professional Service. Anytime I come in for assistance in the service department I ask for Diana. More

by JODYBABINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Sep 21, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your experience with us, and we're so happy that Diana was a great help! We're so glad that we were able to help out, and we hope to see you next visit. Thanks again for your business and kind words. Take care! - Madison Magnus, Customer Relations Manager

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