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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,289 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,289 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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November 09, 2020
Service was great as usual but I was disappointed that it took several hours for service rep to call me back. My car was done at 9:00 AM ( after I dropped it off the night before)?but after I authorized one took several hours for service rep to call me back. My car was done at 9:00 AM ( after I dropped it off the night before)?but after I authorized one additional service item it took all day for a notification that my car was done. More
by Dfleming48
Employees Worked With
Lavar Frederick
November 09, 2020
Jim Ellis goes out of it's way to make their customers feel welcome and well taken care of you . Diana Bell is the Service Supervisor that I work with and I have been very pleased with the relationship feel welcome and well taken care of you . Diana Bell is the Service Supervisor that I work with and I have been very pleased with the relationship More
by KALICOJEAN
Verified CustomerEmployees Worked With
Diana Bell
November 09, 2020
The only good experience was the car wash afterwards.. I came to Jim Ellis with a check engine light issue. I the 2015 Kia Soul scanned elsewhere and it said large leak which pointed to an emissions issue. came to Jim Ellis with a check engine light issue. I the 2015 Kia Soul scanned elsewhere and it said large leak which pointed to an emissions issue. Which should be under warranty for 8 years or 80,000 miles. Jim Ellis Kia wanted to charge me $145.00 just to scan the car. I couldn't afford that. So I wasted my trip and day! While I enjoy my Kia, this will be the last time I own one...I will not be back! Jerald Camp More
by JER7CA
Employees Worked With
Diana Bell
November 06, 2020
So I will give Camille Williams an excellent rating for keeping me in the loop for what was going on with my car and getting me to and from my house. However, I can't agree on the cost of the front brake s keeping me in the loop for what was going on with my car and getting me to and from my house. However, I can't agree on the cost of the front brake service. I have never paid that amount of money for a front brake job. I just thought it was too much money. More
by FREDBFORD
Employees Worked With
Camille Williams
November 05, 2020
Service was impeccably great! I always enjoy the attention the staff gives everyone I come in to service my car. I will not go anywhere else! attention the staff gives everyone I come in to service my car. I will not go anywhere else! More
by DRDMJONES46
Employees Worked With
Jason Dale
November 04, 2020
Service was friendly, I appreciated the car being washed. The advisor also helped me find a coupon upon request for my services thst were rendered. The advisor also helped me find a coupon upon request for my services thst were rendered. More
by JEFFMILLON
Employees Worked With
Lisa King
November 03, 2020
Always good service. Keeps you up to date about your car. Taking very good care about the corona virus. Service personnel excellent. Jason Dale is always great and takes care of customer Taking very good care about the corona virus. Service personnel excellent. Jason Dale is always great and takes care of customer More
by PFLET0213
Employees Worked With
Jason Dale
November 03, 2020
My service rep was extremely professional, listened to my issues, and quickly addressed my service needs. Definitely will ask for Camille Williams again. A plus issues, and quickly addressed my service needs. Definitely will ask for Camille Williams again. A plus More
by gdalema
Employees Worked With
Camille Williams
