Jim Ellis Kia of Kennesaw - Service Center

Ok but not ok This was an appointment for my mother and as she lives a bit aways. She came down that morning and dropped the car off at 0930. Was told it would be a This was an appointment for my mother and as she lives a bit aways. She came down that morning and dropped the car off at 0930. Was told it would be about 2 hrs. At 1230, she calls and gets no answer and I call. Get told the car just went in about 30 mins ago and should be done in 2 hrs!!! At 1530 we go and ask about the car, it’s been ready since 1330/1400!! She was given $100 off the bill but sometimes money is not enough. She did get to spend the day with me and my kids, but she had other things planned that she had to cancel. Would give higher review but for the lack of information as to what was happening, not good! Didn’t get service tech name but he did help us out. More

OIL CHANGE & OVERALL CHECK OUT Bought my car at this dealership & they are the only ones who've worked on my car. Every oil change, tire rotation, whatever. Never have a problem & Bought my car at this dealership & they are the only ones who've worked on my car. Every oil change, tire rotation, whatever. Never have a problem & if there is a slight one they always make it right. More

I feel like part of the team. Diane is gem.. She's always on point when i come in. Diana kept me up on my repairs and timeline of my services making sure i was worry about coming Diane is gem.. She's always on point when i come in. Diana kept me up on my repairs and timeline of my services making sure i was worry about coming in when my car wasnt ready More

Excellent service. Diana was extremely helpful and went out of her way to assist me when I told her I had health issues and it was hard for me to be in the waiting area. I really appreciate all she did. out of her way to assist me when I told her I had health issues and it was hard for me to be in the waiting area. I really appreciate all she did. More

They always take good care of me and my vehicle. They are honest, customer friendly and always very busy. Thank you as always Kia team. honest, customer friendly and always very busy. Thank you as always Kia team. More

Great Customer Service Diana was VERY VERY helpful! She answered all of my questions, wasn't pushy at all and helped me as soon as I walked in the door. Diana was VERY VERY helpful! She answered all of my questions, wasn't pushy at all and helped me as soon as I walked in the door. More

Not very happy with the service I received from there Not very happy with the service I received from there about a month ago I took my car there to get the recall done it’s a old van 2008 they told me Not very happy with the service I received from there about a month ago I took my car there to get the recall done it’s a old van 2008 they told me that it was missing four recalls and they could only do two they had to get parts for the other two I had to call a week and a half before I can get a response left several messages with Mark or Mike at the Kia in Kennesaw finally got a call back after I complained and he left me a message on my machine that He was waiting for an additional part and he will call me when it was in that was a week ago . still haven’t heard from Them .I’m chasing the dealer for service not very good customer service . More

Was very accommodating as I was concerned about waiting while my vehicle was being serviced. Put me in a waiting area by myself. Won’t submit while my vehicle was being serviced. Put me in a waiting area by myself. Won’t submit More

They usually take good care of me and my vehicle. Friendly people, good service.i have been doing business here since 2011, looking forward to my next experience Friendly people, good service.i have been doing business here since 2011, looking forward to my next experience More