Jim Ellis Kia of Kennesaw - Service Center

Service was wonderful Ms. Bell and the team at Jim Ellis Kennesaw were great. I was treated with respect and informed of the vehicle status constantly. Ms. Bell went out Ms. Bell and the team at Jim Ellis Kennesaw were great. I was treated with respect and informed of the vehicle status constantly. Ms. Bell went out of her way to make sure everything was great. I would plan on choosing Jim Ellis Kia of Kennesaw because of the service I received from Ms. Bell. More

My experience with Jim Ellis Kia Kennesaw was a good one! I felt safe as I entered the service department. My temperature was taken and I was cleared to enter. I was greeted right away. Diana was my service I felt safe as I entered the service department. My temperature was taken and I was cleared to enter. I was greeted right away. Diana was my service rep at this visit- she and another associate got me signed in and on my way as I was not waiting for my car. My car was ready when promised. The check out procedure was easy and explanatory as to what they had done during my service appointment. I was happy with the service provided and will be back! And they washed and vacuumed out my car! Awesome! More

I was not very pleased. I scheduled an appointment for a recall, part was not in stock when I dropped it off. I had them do an oil change and brakes replacement as well. After, there was a tar like substa recall, part was not in stock when I dropped it off. I had them do an oil change and brakes replacement as well. After, there was a tar like substance left on the floor mat of my car, but didn’t notice it right away. They said they couldn’t do anything about it and that it didn’t come from them. So, make sure you inspect your car before getting anything done. More

They were efficient, clean, polite, and professional. Loved the free car wash and vacuum. I was also very greatful for the precautions they were taking regarding COVID-19 procedures. Loved the free car wash and vacuum. I was also very greatful for the precautions they were taking regarding COVID-19 procedures. More

Absolutely love this place. I tried going to another dealership a couple times, but I found myself right back here. It just wasnt the same!! dealership a couple times, but I found myself right back here. It just wasnt the same!! More

Thoroughly enjoyed service. Jason was very capable, explained everything in detail, offered refreshments and got me a great ride home. When I picked up my Sportage, was pleasantly surprised at the cos explained everything in detail, offered refreshments and got me a great ride home. When I picked up my Sportage, was pleasantly surprised at the cost.. love my Kia and looking forward to working with Ellis again... More

Diana Bell worked it out! Diana went to the extra mile to make sure our 2008 Sedona was in top-notch condition when it left the service center! Jason Dale assistance made sure Diana went to the extra mile to make sure our 2008 Sedona was in top-notch condition when it left the service center! Jason Dale assistance made sure our experience was complete. More

Easy to deal with Dealer is the best i have ever dealt with.All the people seem concerned and their best to help anyway they can.would recommend them to all my friends Dealer is the best i have ever dealt with.All the people seem concerned and their best to help anyway they can.would recommend them to all my friends. More

NO ONE ANSWERS THE PHONE Dropping off my car was seamless. i dropped it off at 8:30 am with Camille was told it would be about two hours which was fine because i had planned t Dropping off my car was seamless. i dropped it off at 8:30 am with Camille was told it would be about two hours which was fine because i had planned to pick it up after 1:00. Around 1:30 i called to make sure it was ready as i had not gotten the call saying so... i called no less than 10 times with no answer from service. on one of the phone calls the receptionist said i can see this person at their desk i will send you there again no answer. i deiced to just go up there when i walked in there are three people sitting at their desk and i said i have called 10 time with no answer and the reply i got was well no one is here to answer the phone!! Diana helped me who is always wonderful. she was the only saving grace More

Always a pleasure. I have never been dissatisfied with any area of this dealership. Anytime business was conducted here, it was always phenomenal. Thank you. any area of this dealership. Anytime business was conducted here, it was always phenomenal. Thank you. More