Jim Ellis Kia of Kennesaw - Service Center

This was by far the worst experience I’ve had here. I’ve been a customer for years and have never had this poor experience. been a customer for years and have never had this poor experience. More

We just purchased 2 vehicles from Jim Ellis last year and already have had issues with the 2017 Sorrento. We just recently had it in for AC panel repairs but the more important problem is with the paint on t already have had issues with the 2017 Sorrento. We just recently had it in for AC panel repairs but the more important problem is with the paint on the hood. We alerted Mark in service to the issue in November 2019 when he had to order the special part to fix the issue with AC. Now he's telling us our warranty for the paint just expired and it would not be covered. Very upset with this and if not resolved quickly I will begin posting my experience all over social media. More

Our service advisor Lavar Frederick is awesome! He goes above and beyond to make sure your expectations are meet during and after the service visit. above and beyond to make sure your expectations are meet during and after the service visit. More

Great service!!I recently moved 2 hours away from the Great service!! I recently moved 2 hours away from the dealership,but I'll still give Jim Ellis my business,especially because of an employee by the Great service!! I recently moved 2 hours away from the dealership,but I'll still give Jim Ellis my business,especially because of an employee by the name of Diana Bell,who has always made me a satisfied customer,when my vehicle is serviced! More

Great service every time I’m there. I never feel like they try to over sell me when I’m in just for some basic maintenance. Even have free Uber to and from while maintenance is done if you live close! C they try to over sell me when I’m in just for some basic maintenance. Even have free Uber to and from while maintenance is done if you live close! Camille is awesome, ask for her! More

Customer Service! Jim Ellis Kia Of Kennesaw July 20,2020 1221 Auto Park Dr. NW Kennesaw GA. 30144 Subject: Vehicle "RECALL" Dear: Management Team Jim Ellis Kia Of Kennesaw July 20,2020 1221 Auto Park Dr. NW Kennesaw GA. 30144 Subject: Vehicle "RECALL" Dear: Management Team In the world of business today the key word or buzzword is “Customer Service”. The power behind these words is so strong that many companies have failed to grow or have fallen due to the lack of appreciation, understanding and integrity. What are the key ingredients to the words “Customer Service?” I can only imagine the challenges you face each and every day. Usually, when someone speaks about this organization, there are different perceptions that may come to mind. However, I met two key ingredients to the words Customer Service, Jason Dale and Mark Lewis, they truly displayed what customer service is all about. They took the time to tell me the process and make me feel very comfortable. When the words “Customer Care” come to mind, I think of both of these gentlemen as Approachable, Responsible and Encouraging people. Sincerely, Robert L. Moore More

Awesome experience with Kia since the purchase of my Kia Forte in November 2019! Shout out to Lisa in the Service Department for your help. Forte in November 2019! Shout out to Lisa in the Service Department for your help. More

Extremely displeased with the service provided. I believe that deceptive practices are in play. As a consumer I will not patronize Kia again due to...... that deceptive practices are in play. As a consumer I will not patronize Kia again due to...... More

Very welcoming place, I met the service manager (Chris) in the area where you pull up. I thought he was just a worker because he was pulling the cars in and putting the stuff in them. Very nice and welcomi in the area where you pull up. I thought he was just a worker because he was pulling the cars in and putting the stuff in them. Very nice and welcoming. The staff is better now than ever. There is just a different vibe when I go there. I like it. Everyone was great. Thank you for being the best kia place I have been 💘 More

From initial phone call to service department to service rep Lavar giving me all of my options for repairing my car every Employee I dealt with very Professional and Courteous. I’m a first time Customer rep Lavar giving me all of my options for repairing my car every Employee I dealt with very Professional and Courteous. I’m a first time Customer and look forward to using this Dealership for future sale and service needs. More