Jim Ellis Kia of Kennesaw - Service Center

My issue was given full attention in a very timely and cordial manner. I appreciated Mark having a loaner car ready when my car was towed in and LaVar listened and understood my concerns and I left feelin cordial manner. I appreciated Mark having a loaner car ready when my car was towed in and LaVar listened and understood my concerns and I left feeling confident that my issue would be resolved and it was by 10:00 the next morning. More

Exceptional Service I was scheduled promptly for service and greeted following CDC guidelines. Service Advisor Mark Lewis was professional, courteous, and understanding. I was scheduled promptly for service and greeted following CDC guidelines. Service Advisor Mark Lewis was professional, courteous, and understanding. Work done on my car was priced fairly and felt confidence in the recommendations given to make my care safe to drive and prolong longevity. I drive over an hour away to use this dealership, and I will continue to do so. The service ended with a car that was not only confidently serviced but detailed to look like new. Thank you Kia of Kennesaw. More

My service rep Lavar was awesome! Love him! Made things dry easy and quick. Checked with one of the guys from maintenance to see how things were coming along. Great experience! dry easy and quick. Checked with one of the guys from maintenance to see how things were coming along. Great experience! More

Great people who seem to care They are a fun group in service and in the sales division. I have already recommended three friends to this particular dealership and if not this part They are a fun group in service and in the sales division. I have already recommended three friends to this particular dealership and if not this particular one, at least in the Jim Ellis community. More

Very friendly. Was a recall appointment. I asked when I set up time if part was in and it was confirmed. Work was done and I was advised that part was not in. Ended up taking about 2 hours and have to co set up time if part was in and it was confirmed. Work was done and I was advised that part was not in. Ended up taking about 2 hours and have to come back. More

Service team is amazing. Much better now than last summer. Happy and professional environment. Keep it up. Thank you Jim Ellis for making my visit the BEST. summer. Happy and professional environment. Keep it up. Thank you Jim Ellis for making my visit the BEST. More

I am still hearing knocking noise. I have been dealing I am still hearing knocking noise. I have been dealing with this for months. I will be bringing my car in on next Tuesday or Thursday. I will call D I am still hearing knocking noise. I have been dealing with this for months. I will be bringing my car in on next Tuesday or Thursday. I will call Diana Bell on May 27, 2020. Diana is very professional in making sure that you get the best service. More

Your service writer, Lisa was great! A very thorough person. I have been letting this dealership handle my service on my vehicles for years. Top shelf dealership. I will continue taking my car to you fo person. I have been letting this dealership handle my service on my vehicles for years. Top shelf dealership. I will continue taking my car to you for service. Thanks Rick Byers More

While the customer service here is great, the practice put into place since the Coronavirus pandemic began is not good. I had my temperature taken and verified, but then you go in to the “office / waitin put into place since the Coronavirus pandemic began is not good. I had my temperature taken and verified, but then you go in to the “office / waiting area” spots- You get smashed into a teeny office where the people are NOT doing social distancing or even wearing face masks. Inside. In a TINY room! There must have been 14 people in there all crammed into a teeny space waiting for help or the cashier window- this to me was just plain dangerous. Why bother scanning your customer’s temperature if your reps aren’t bothering to wear a face mask?!! More

Diana took great care of me today! Thanks for always providing honest information that helps me make the best decision about the care & upkeep of my vehicle!!! providing honest information that helps me make the best decision about the care & upkeep of my vehicle!!! More