Jim Ellis Kia of Kennesaw - Service Center

The customer service was amazing on all levels. From the time of check in to the the time that we were ready to check out. It was awesome. time of check in to the the time that we were ready to check out. It was awesome. More

It was very efficient as always They were very efficient and very nice. Took me on time and kept me updated on everything that was going on with my car. Thank you They were very efficient and very nice. Took me on time and kept me updated on everything that was going on with my car. Thank you More

Mark made sure I knew exactly how my car was going to be handled and what the problem was. They were Very responsive and had friendly service handled and what the problem was. They were Very responsive and had friendly service More

My experience at this dealership is always a very pleasurable one.Diana the service rep is so pleasant I feel as if I am talking to a family member or next door neighbor when I am there. And the ser pleasurable one.Diana the service rep is so pleasant I feel as if I am talking to a family member or next door neighbor when I am there. And the service is prompt. I highly recommend Kia at Kennesaw for your service needs More

Had a 2 recalls to get handled, lived to far away to drop off. Staff were friendly and I was impressed by diligence. Took a little over 2 hours but understandable due to current situation. I would recommend off. Staff were friendly and I was impressed by diligence. Took a little over 2 hours but understandable due to current situation. I would recommend to others for service. Nice that they washed and vaccummed vehicle. Thank you. More

Very fast courteous clean this location has improved tremendously since 2014 when we purchased our first Kia Soul. This is our second car from here. Very pleased. Thank you Jim Ellis!! tremendously since 2014 when we purchased our first Kia Soul. This is our second car from here. Very pleased. Thank you Jim Ellis!! More

Great staff. Dianna is spectacular. The only reason I am giving 4 stars is because the part that was needed to service my car was unavailable. They had to order a cannister for the Emissions and I have to g giving 4 stars is because the part that was needed to service my car was unavailable. They had to order a cannister for the Emissions and I have to go back for the repairs. That was not her fault. I know there's a recall and the service department is probablyvery busy with that and it's hard to keep enough cannisters in stock. More

Camille is always so cheerful it's a pleasure working with her. She explains everything to me in a language I understand so I know what needs to be fixed. with her. She explains everything to me in a language I understand so I know what needs to be fixed. More

Always friendly, attentive and pleasant. Addresses all needs and updates often. Offers ride or snacks. Cares about concerns. Always smiles and is very personal. Great needs and updates often. Offers ride or snacks. Cares about concerns. Always smiles and is very personal. Great More

Very Satisfied Just needed a routine oil change, but Lavar and everyone in the service department was friendly and the experience went smoothly and as expected. Woul Just needed a routine oil change, but Lavar and everyone in the service department was friendly and the experience went smoothly and as expected. Would recommend the service department to others. More