Jim Ellis Kia of Kennesaw - Service Center

Great service ⁰.wonderful service. very helpful .timely Great service ⁰.wonderful service. very helpful .timely service. great people. Very helpful friendly. Courteous. Sitting area very very very clean Great service ⁰.wonderful service. very helpful .timely service. great people. Very helpful friendly. Courteous. Sitting area very very very clean with snacks and drinks. T More

The staff wore masks, which is really important considering what’s going on with this pandemic. They were professional and courteous. My car was ready before the time estimated. considering what’s going on with this pandemic. They were professional and courteous. My car was ready before the time estimated. More

outstanding service I needed replacement on the driver's door lock/unlock assembly. Lisa met me at the door, and promptly did everything needed for this service. The car I needed replacement on the driver's door lock/unlock assembly. Lisa met me at the door, and promptly did everything needed for this service. The car was ready ahead of the promised time. More

Great Experience Everyone is always nice and ready to help. Jason used to be my service guy but I think he got a promotion. But I was still left with Diane, who has al Everyone is always nice and ready to help. Jason used to be my service guy but I think he got a promotion. But I was still left with Diane, who has always been a pleasure. We bonded on her past experience in dental offices (her past profession). This time at the dealership because of the pandemic they were obviously short staffed, so my wait was longer than normal. No worries, I was willing to wait. I love how kind and accommodating everybody was. Diane is always full of energy and extremely helpful. The only two things that I would say that I would change, and this is not going to affect the overall 5 stars, is the young lady that is the receptionist in the showroom area. If you are not feeling well, INCLUDING allergies. Stay home! We are in the middle of a pandemic and sneezing and coughing at the front desk may not be the most welcoming thing. She actually had someone ask her about it. The customer even expressed that she had respiratory issues and could not get sick. Understandable during this time. Also, when I first got to the office I walked in on (I think his name is Josh) barking orders at the staff from across the room. The more professional thing to do is to ask the employee to come to where he is and speak with them in softer tones. I do not need to know the stress levels and that they are short staffed. Seemed a little unprofessional to be and abrasive. Other than that everyone was nice and kind. Camille was nice too. Thanks! More

Oil change and Battery It appears that during the pandemic they are taking the measures to limit issues. I have had several issues with my car but I will not go into that on It appears that during the pandemic they are taking the measures to limit issues. I have had several issues with my car but I will not go into that on this review. Todays review was based on getting this corrected and the safety steps they are taking to prevent spread. More

Camille was awesome and everyone was welcoming even with everything going on. One of the best experiences so far and I've been to a few dealerships. everything going on. One of the best experiences so far and I've been to a few dealerships. More

Perfect customer service of Camile Williams. She was very nice and went thru to everything about the services in my car. Thank you for that. nice and went thru to everything about the services in my car. Thank you for that. More

Great service from Diana. She answered all of my questions and let me know what was going on with my car at all times. Thanks! questions and let me know what was going on with my car at all times. Thanks! More

service awesome customer experience, great service, Diana Bell was awesome, very knowledgable, she is the only reason I come there, always pleasant, greets me awesome customer experience, great service, Diana Bell was awesome, very knowledgable, she is the only reason I come there, always pleasant, greets me immediately, escorts me to my car More

The staff was over the top amazing! The young man that helped me in service was very informative and took his time explaining everything! He made me feel so comfortable and even threw in a free wash! helped me in service was very informative and took his time explaining everything! He made me feel so comfortable and even threw in a free wash! More