Jim Ellis Kia of Kennesaw - Service Center

Getting my car serviced at Jim Ellis is like visiting family It’s always the best people, the best service and just great customer service. It feels like I’m visiting family and catching up on every visit! It’s always the best people, the best service and just great customer service. It feels like I’m visiting family and catching up on every visit! More

Great Service! Love coming to this location to get my car serviced. Camille Williams gave outstanding service and was very nice to my daughter who was totally enjoyi Love coming to this location to get my car serviced. Camille Williams gave outstanding service and was very nice to my daughter who was totally enjoying the attention she was getting. More

Prompt, Friendly, Courteous service The Staff at Jim Ellis Kia has always been great when I bring my car in for service. They keep me informed and go above and beyond in service. The Staff at Jim Ellis Kia has always been great when I bring my car in for service. They keep me informed and go above and beyond in service. More

I have a reoccurring issue with my transmission. They have worked diligently be to pinpoint the issue and correct it. My service writer, Camille Williams, is always available, ready to help and will do w have worked diligently be to pinpoint the issue and correct it. My service writer, Camille Williams, is always available, ready to help and will do what's necessary to satisfy the customer. No matter what the request, no matter is needed she always has a big smile on her face and tells me right off, "we're going to get you taken care of Ms. Okolie." They're professional, honest and trustworthy, which is a lot to be said nowadays. I wouldn't take my vehicle anywhere else. More

Oil change Jim Ellis Kia have such courteous, pleasant employees to work with. even with the challenges coronavirus, they keep a nice atmosphere. This is my regu Jim Ellis Kia have such courteous, pleasant employees to work with. even with the challenges coronavirus, they keep a nice atmosphere. This is my regular dealership I go to since my car was “born” here. I like working with these people. Always pleasant. More

Good Service Visit I went in on short notice to schedule and complete a 30,000 mile service and tire change. It was a necessary service to my car, and Mark helped me thr I went in on short notice to schedule and complete a 30,000 mile service and tire change. It was a necessary service to my car, and Mark helped me through the process. Due to how long it would take, Kia payed for a Lyft to take me to my house, and then pick me up when the service was done. Very easy, very simple, and very efficient. Mark himself was also quite friendly and easy to talk to. This dealer is one of the better Kia dealers in the state. More

Excellent customer service My experience was very excellent. My adviser was right on it in dealing with me. They kept me up to date on progress on my service! My experience was very excellent. My adviser was right on it in dealing with me. They kept me up to date on progress on my service! More

Always a great experience! Diana always does a great job with updating you on the status of service. Never have you waiting too long, and always a great conversation! Diana always does a great job with updating you on the status of service. Never have you waiting too long, and always a great conversation! More

Vibration finally fixed My Kia K900, had a resonant vibration between 40 and 50 mph. I took it to 4 area dealerships over an extended period of time. They all agreed that the My Kia K900, had a resonant vibration between 40 and 50 mph. I took it to 4 area dealerships over an extended period of time. They all agreed that there was an issue but refused to spend the effort to track it down. Finally at Jim Ellis KIA, I got a GM, Mike Boyd and a service manager, Chris Ford, to assign a technician, Wes Haygood to evaluate the problem. He found bad parts and installed two new motor mounts and a drive shaft to finally fix the problem! It was a pleasure working with Mark Lewis, who kept me apprised of the effort through completion. Thank you, Jim Ellis KIA for stepping up and doing the right thing and fixing my car! More

Fantastic Friendly, comfortable, stress free experience. My service provider always keeps me updated during my visits. I always look forward to my service app Friendly, comfortable, stress free experience. My service provider always keeps me updated during my visits. I always look forward to my service appointments. I would highly recommend Cobb KIA. More