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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,187 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,187 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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March 06, 2020
Great experience! I always appreciate the high level of service I receive at Jim Ellis Kia of Kennesaw. Thank you for always being professional and kind. service I receive at Jim Ellis Kia of Kennesaw. Thank you for always being professional and kind. More
by MERIDIM
Verified CustomerEmployees Worked With
Diana Bell
March 05, 2020
As always my time spent at Jim Ellis Kia of Kennesaw and getting my car serviced was a breeze. Everybody involved in this dealership is amazing they should all be recognized in someway. Thanks again for ser getting my car serviced was a breeze. Everybody involved in this dealership is amazing they should all be recognized in someway. Thanks again for servicing my Subaru More
by Jkeown81
Employees Worked With
Lisa, Lavar Frederick, Diana Bell, Jason Dale, Mike Boyd, Chris Ford
March 05, 2020
I was greeted by Diane as the person assigned to me wasn't there yet. Diane was friendly and had me on my way in a loaner vehicle in no time. She was the best part of the whole experience. 2hrs later I wasn't there yet. Diane was friendly and had me on my way in a loaner vehicle in no time. She was the best part of the whole experience. 2hrs later I got a call saying that the cause of water leaking into the trunk of my Kia Soul had been detected and that the repair cost would be close to $360. I approved the work as I had no choice really due to the constant rain and having to empty my trunk of water daily. 90 minutes later I got a call saying the car was ready. In looking at the itemized bill, I saw the part cost $30.84. This means the remaining $327.10 was labor and sales tax (which was a few bucks). Extortion in my view, partly because the person who greeted me to pick up the car said "they just removed two panels and fixed the leak", one panel still hand not been popped back into place, so I did it myself, but also because when I booked the car in, the woman who I spoke with told me that "water leaking into the trunk is a common problem we've seen for Kia Soul owners", which gives the impression that it's a design flaw that I'm now having to pay for. Needless to say, I won't be back. More
by michael.zocca
Employees Worked With
Diana Bell
March 05, 2020
Lavar is amazing! He has helped me with all the questions I have had with my car and always makes it right. Always ensures I am happy with the outcome and taken care of. I have had with my car and always makes it right. Always ensures I am happy with the outcome and taken care of. More
by MICHIGAN_GIRL33
Employees Worked With
Lavar Frederick
March 05, 2020
It was so so. The service agent I met with was helpful He was on top of things and kept me informed. but there were not enough service agents. The service agent I met with was helpful He was on top of things and kept me informed. but there were not enough service agents. More
by MACBETHGEORGE
Employees Worked With
Jason Dale
March 04, 2020
Best service experience I’ve ever had. Everything was clearly explained to me, everyone was kind, and my Kia drives like a dream. Thank you! clearly explained to me, everyone was kind, and my Kia drives like a dream. Thank you! More
by Kristyn
Employees Worked With
Mark in service 5 stars
March 04, 2020
Conveniently Easy It is always a pleasure coming to Kia and getting my oil changed. They make it super easy and fast every time I walk through the doors. I will never g It is always a pleasure coming to Kia and getting my oil changed. They make it super easy and fast every time I walk through the doors. I will never go to another Kia. More
by AMJENGEL1214
Employees Worked With
Mark Lewis, Junior and Phylisha
March 03, 2020
The staff here are AMAZING!!!! They make sure that you are taken care of. Diana gave me great customer service and was very helpful. My mechanic Josh was great, he explained everything in a manner that I are taken care of. Diana gave me great customer service and was very helpful. My mechanic Josh was great, he explained everything in a manner that I would understand,I am completely satisfied with the Service Center and would recommend anyone to bring your car to Jim Ellis Kia More
by stephford430
Employees Worked With
Josh Keown , Diana Bell
March 03, 2020
Odor Control/ New Key We had to bring newly purchased car back to get the odor control process. Salesman advised that we would also get our 2nd key and a cleaning/ gas fi We had to bring newly purchased car back to get the odor control process. Salesman advised that we would also get our 2nd key and a cleaning/ gas fill up. I received the odor control and key however the car wasn't cleaned or gas filled up (not sure this had anything to do with the service team, might be miscommunication b/t sales and services). It's fine though, the smell is now gone and we have our key. The little interaction I had with service team/center was very pleasant. Thanks for everything. More
by LADAVIS4604
Employees Worked With
Chris Kwon
