Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,187 Reviews of Jim Ellis Kia of Kennesaw - Service Center
I was so upset walking in. My break light had been problematic and I had been reporting it for years. Jason Dale was AMAZING! He got me a loaner while they approved my break light and he took care of problematic and I had been reporting it for years. Jason Dale was AMAZING! He got me a loaner while they approved my break light and he took care of me. He was calm. Patient. And so helpful. THIS is why I drive from south Atlanta to Kennesaw for service! Because they are on point! Thank you a million times over! More
Queen for a Day I had a service visit @ KIA Of Kennesaw, I was very happy to see that Lavar Frederick was available. He remembered me as well. Lavar makes us feel tru I had a service visit @ KIA Of Kennesaw, I was very happy to see that Lavar Frederick was available. He remembered me as well. Lavar makes us feel truly like part of a family. The environment is so pleasant all around. From the moment you pull up until the very short time that you are there. That's right, not only Great Service, but fast service as well! Love, love, and love visiting. Short but sweet, but a visit at Kia for service will brighten your Entire day! More
Very nice when I walked in the door, and fast service, washed my car, was done with service in 4 hours, they went above and beyond I am very happy washed my car, was done with service in 4 hours, they went above and beyond I am very happy More
Friendly people & great service. Prompt with my vehicle & kept me informed about my service. Receiving my vehicle back cleaner than when I brought it in...a plus kept me informed about my service. Receiving my vehicle back cleaner than when I brought it in...a plus More
As always, excellent service! This dealership makes waiting a breeze. They offer to take you somewhere else if you choose, but their waiting room lacks nothing. I'm always greeted This dealership makes waiting a breeze. They offer to take you somewhere else if you choose, but their waiting room lacks nothing. I'm always greeted promptly and they had my car out when they said they would. Even a complimentary wash. Why would I go anywhere else? More
Poor Customer Service There were several issues that came up during my last visit. Waited 3+ hours for an oil change. Was charge $70+ dollars for an oil change and Tire rot There were several issues that came up during my last visit. Waited 3+ hours for an oil change. Was charge $70+ dollars for an oil change and Tire rotation and have never paid that much in the past. The only reason I bring my car to the dealership is so to not void my warranty but when treated like this I feel deceived and taking advantage of. More
Hassle free. Mark my service representative was very knowledgeable and thorough. He assured my service was performed fast, but accurately. I didn’t feel pressured to have service performed In areas th knowledgeable and thorough. He assured my service was performed fast, but accurately. I didn’t feel pressured to have service performed In areas that was a safety violation. More
Excellent service. All staff were courteous and helpful, and went above and beyond to make sure we were comfortable during our wait and informed on the time it would take. There was no pressure to fix other and went above and beyond to make sure we were comfortable during our wait and informed on the time it would take. There was no pressure to fix other problems or try to sell us other services. Lavar was awesome! Thanks for all the help! More