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Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,187 Reviews

4,187 Reviews of Jim Ellis Kia of Kennesaw - Service Center

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March 03, 2020

Always great service and love my Kia! This is my third one. Highly recommended! The staff is always very friendly as well. Very promt too! More

by sweetpea1266
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Mar 04, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you for your review and feedback! We are so pleased you had a great experience here at Jim Ellis Kia of Kennesaw! - Madison Magnus, Customer Relations Manager

March 02, 2020

I was so upset walking in. My break light had been problematic and I had been reporting it for years. Jason Dale was AMAZING! He got me a loaner while they approved my break light and he took care of More

by ARIDGEL617
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Mar 03, 2020 -

Jim Ellis Kia of Kennesaw responded

Your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. - Madison Magnus, Customer Relations Manager

March 02, 2020

Queen for a Day I had a service visit @ KIA Of Kennesaw, I was very happy to see that Lavar Frederick was available. He remembered me as well. Lavar makes us feel tru More

by Fsanford117
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Mar 03, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you so much for leaving us a review! Here at Jim Ellis Kia of Kennesaw, we strive for 100% customer satisfaction. We are so glad you had a great experience and that Lavar was very helpful. We hope to see you next time! - Madison Magnus, Customer Relations Manager

March 02, 2020

I really liked the person handling my car but I paid $500 & my car wasn’t even vacuumed out like I was told would happen. More

by JASMINEEMACK26
Recommend Dealer
Yes
Employees Worked With
N/a
Mar 03, 2020 -

Jim Ellis Kia of Kennesaw responded

Thank you for your review and feedback. We always strive for 100% customer satisfaction and we value our customers feedback. If there's anything we can do, please give us a call at 770-370-4900. - Madison Magnus, Customer Relations Manager

March 02, 2020

Very nice when I walked in the door, and fast service, washed my car, was done with service in 4 hours, they went above and beyond I am very happy More

by Annamarie978
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Mar 03, 2020 -

Jim Ellis Kia of Kennesaw responded

Your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. - Madison Magnus, Customer Relations Manager

February 28, 2020

Friendly people & great service. Prompt with my vehicle & kept me informed about my service. Receiving my vehicle back cleaner than when I brought it in...a plus More

by reneemckibben
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Mar 03, 2020 -

Jim Ellis Kia of Kennesaw responded

It is great to read such wonderful comments about your recent experience with us! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care! - Madison Magnus, Customer Relations Manager

February 27, 2020

As always, excellent service! This dealership makes waiting a breeze. They offer to take you somewhere else if you choose, but their waiting room lacks nothing. I'm always greeted More

by JAZPOTTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Mar 03, 2020 -

Jim Ellis Kia of Kennesaw responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. - Madison Magnus, Customer Relations Manager

February 26, 2020

Poor Customer Service There were several issues that came up during my last visit. Waited 3+ hours for an oil change. Was charge $70+ dollars for an oil change and Tire rot More

by marchella1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not sure if this was the employee I worked with, Jason Dale
Feb 26, 2020 -

Jim Ellis Kia of Kennesaw responded

We are disappointed to hear that you were not satisfied with your oil change and experience. We know it may seem pricey, but we have Kia certified and trained technicians. We always try to keep our pricing very competitive within the market. We offer monthly specials online that may help with pricing on any future services. In the end, our goal is to keep you safe and your Kia in it's best condition. I will speak with my service manager and general manager to ensure that our pricing is still competitive in the Kennesaw area.

February 26, 2020

Hassle free. Mark my service representative was very knowledgeable and thorough. He assured my service was performed fast, but accurately. I didn’t feel pressured to have service performed In areas th More

by HAMBRICK.P
Recommend Dealer
Yes
Employees Worked With
Mark
February 25, 2020

Excellent service. All staff were courteous and helpful, and went above and beyond to make sure we were comfortable during our wait and informed on the time it would take. There was no pressure to fix other More

by cortneyralston
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
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