Jim Ellis Kia of Kennesaw - Service Center

It was very good. Excellent...and efficient....just what I would expect. Diana was very helpful. Your service department has definitely improved since Jim Ellis took Excellent...and efficient....just what I would expect. Diana was very helpful. Your service department has definitely improved since Jim Ellis took over. The place looks cleaner and nicer. By the way, I am very tired of every time I use a company for whatever reason, I am asked for this kind of lengthy review. It is very annoying and time consuming. I don't need to rate every little thing. If I was happy with my visit it should be enough that I just say so. If there's a problem I can then tell you in more detail. More

excellent Enjoy coming to Kia where Lavar & Diana took great care of us! It is always a pleasure to bring my car to a place where they make you feel taken care Enjoy coming to Kia where Lavar & Diana took great care of us! It is always a pleasure to bring my car to a place where they make you feel taken care of! More

Very nice service center! All of the people in the service center are very nice and helpful! They called to let me know my car was ready and the checkout process was quick and All of the people in the service center are very nice and helpful! They called to let me know my car was ready and the checkout process was quick and easy! More

Great Service! Diana Bell was very helpful! She made suggestions for what was most important for my car to run. She kept me updated and was very friendly and kind. Diana Bell was very helpful! She made suggestions for what was most important for my car to run. She kept me updated and was very friendly and kind. More

Great Customer Service Kia Service Center in Kennesaw, GA. provides excellent service and is customer friendly. Employees are very attentive to customers as soon as they dri Kia Service Center in Kennesaw, GA. provides excellent service and is customer friendly. Employees are very attentive to customers as soon as they drive up to the service center. More

Courtesy and speed From the time I pulled into the service bay, until I left, I was treated with the kind of courtesy I have grown to expect from this location. Camille, From the time I pulled into the service bay, until I left, I was treated with the kind of courtesy I have grown to expect from this location. Camille, who checked me in was very professional in every way and kept me updated with the progress of my service. Everyone I bumped into said hi and welcomed me. Will be back again for my next service. You can count on it. More

Kamille in Service was beyond AWESOME Our new Sedona required an alignment. She was extremely attentive and expedited the service to us. My computer crashed during a recent survey on her b Our new Sedona required an alignment. She was extremely attentive and expedited the service to us. My computer crashed during a recent survey on her behalf and I am quite CERTAIN that due to that unfortunate incident, I was unable to adequately give her the STARS that she truly deserved. She was very personable and went above and beyond to ask questions and address our every concerned. We are more than pleased with our service experience due to assistance from Camile. More

Excellent services Jason Dale is an excellent Service Advisor, accurate with time and prices I highly recommend him , Json will get out of his way to accomplish the go Jason Dale is an excellent Service Advisor, accurate with time and prices I highly recommend him , Json will get out of his way to accomplish the goal More

Lack of intergrity My service advisor seems to lack intergrity. She lied about several issues. I took my car in Oct. for oil change. In Nov., I took it back because my e My service advisor seems to lack intergrity. She lied about several issues. I took my car in Oct. for oil change. In Nov., I took it back because my engine was knocking. In short there was not much oil on the dipstick and it was black. I took it back and was told I needed a new oil pan. Tania lied and said she told me. Money of this was documented on my paperwork. No new mileage sticker was put in my car for either visit. Tania called and said my car was ready for pickup. After a long wait, she said they were test driving my car. One of the techs said they couldn't find my key and they changed the oil pan, but forgot to put oil back in my car. I requested for my car to be washed., she lied and said the car wash was broken. Someone on the valet team said, why did she tell you that? They took my car and washed it. Just some of the details. My engine is STILL KNOCKING AND I'M VERY CONCERNED. I would never use her as my advisor again. More