Jim Ellis Kia of Kennesaw - Service Center

Engine blew Driving homevin 102 degree heat my engine blew Jim ellis handled getting .me a tow and a loaner and handled the blown engine thru KIA MOTORS its a 201 Driving homevin 102 degree heat my engine blew Jim ellis handled getting .me a tow and a loaner and handled the blown engine thru KIA MOTORS its a 2015 Kia soul had it fixed I paid labor and car is running great Everyone i delt with was great sonce this very much over whelmed me and they vould not have been better or more helpful anyone with a KIA should come see service at JIMELLIS KIA More

Diana is the Best! I had a bad experience with service at Carriage Kia, where I bought my Sedona, and decided to try Jim Ellis Kia about a year and a half ago. Luckily, I had a bad experience with service at Carriage Kia, where I bought my Sedona, and decided to try Jim Ellis Kia about a year and a half ago. Luckily, Diana was my service rep. She has always been friendly, professional, and very candid about what is going on with my car. She really makes a trip to the dealership, which most people I know dread, a totally different experience. If there are any issues she addresses them immediately. Yesterday when my car was ready from having the oil changed, she saw a very small puddle of oil in the garage and halted me leaving, and took the car to have it put on the lift to make sure it wasn't mine leaking oil. Her attitude is always pleasant, and, honestly, she is the reason I come to Jim Ellis KIA. I think there are more people like me, as I spoke to one of Diana's other customers yesterday. She deserves a nice Christmas bonus! More

Great Staff, Slow Service Customer service was great, Mark Lewis was the representative that took care of me. All the employees were friendly and did a good job of walking me t Customer service was great, Mark Lewis was the representative that took care of me. All the employees were friendly and did a good job of walking me through the appointment. I originally schedule my appointment for an oil change and brake change; an appointment set for 12pm. It was determined my brakes were not in need of being changed. Mark came an informed me that the pads still had 6mm left. I arrived at 11:50 and didn't get my car back until 2; it basically took two hours to change my oil. My only complaint is the length of time it took, seeing that the brake change wasn't done. More

Courteous service Mark was friendly and personable, and walked me through the process during my vehicle's service. Would highly recommend getting your Kia serviced here Mark was friendly and personable, and walked me through the process during my vehicle's service. Would highly recommend getting your Kia serviced here! Thank you! More

Great service! Great customer service and communication from service advisor. Car was brought in for airbag light on. This issue was fixed along with suggestions for Great customer service and communication from service advisor. Car was brought in for airbag light on. This issue was fixed along with suggestions for other issues that needed to be adressed. Would definitely recommend Jim Ellis Kia! More

Excellent service Diana was excellent as usual. Service was prompt, did not take too long and I was kept updated the entire way. I don’t go anywhere else for my car ser Diana was excellent as usual. Service was prompt, did not take too long and I was kept updated the entire way. I don’t go anywhere else for my car service. More

Fixing a broken trunk latch Fast friendly and great, was in and out of there before I knew it. Bought my car from drive time had my car for like 3 hours and the trunk latch broke Fast friendly and great, was in and out of there before I knew it. Bought my car from drive time had my car for like 3 hours and the trunk latch broke. Will be bringing my car back to this one more often More

Quick Service I was greeted by everyone that I came in contact with, in a friendly and professional manner. This was my first time working with Jason Dale, but he w I was greeted by everyone that I came in contact with, in a friendly and professional manner. This was my first time working with Jason Dale, but he was a pleasure to work with. I have worked with Lavar Frederick several times and it is always a pleasure. More

Extra Mile We are always impressed with the professional job Jim Ellis Kia in Kennesaw does for us. We needed a 30000 mi tune-up and everyone was friendly, info We are always impressed with the professional job Jim Ellis Kia in Kennesaw does for us. We needed a 30000 mi tune-up and everyone was friendly, informative and really seemed to care about giving us the best quality service. We were in and out with our car satisfactorily tuned up and much cleaner than it was when we drove in. They try to think of everything a customer might need or want and attend to it. Courteous, professional, thoughtful and competent....what more could you ask for? More

Great customer service/ way overpriced I had the perfect brand specialist Lavar Frederick who communicated well, and made me feel at home. I would come back just to see him. Now as far as t I had the perfect brand specialist Lavar Frederick who communicated well, and made me feel at home. I would come back just to see him. Now as far as the prices go... they are a little outrageous. They wanted to charge $20 to change a tail light and $30 to change an air filter. We ended up taking the car to autozone afterwards where the change it for free if you buy the products. Happy with the oil change and new battery. Thanks Jim Ellis! More