Jim Ellis Kia of Kennesaw - Service Center

Love the staff!! Extremely friendly and personable Absolutely love going as they remember me and what’s going on with my life and always ask to see how I’m doing personally. Very comfortable to be ther Absolutely love going as they remember me and what’s going on with my life and always ask to see how I’m doing personally. Very comfortable to be there. Car is always done when they say it will be and it’s always washed and vacuumed when I get back in. I know I will not be forced into unnecessary services and they always do exactly what I want, correctly, the first time around. Diana always makes sure everything is perfect before I leave and will personally walk you out to your waiting car. More

Very help people Great people to work with ... mark is awesome to work with and he help u out all the time with questions too ... and chris help out alot too in it Great people to work with ... mark is awesome to work with and he help u out all the time with questions too ... and chris help out alot too in it More

First Service- Oil Change Everyone was friendly and professional- made it a pleasant experience- Lavar was great, he made sure I was taken care of- especially since this was m Everyone was friendly and professional- made it a pleasant experience- Lavar was great, he made sure I was taken care of- especially since this was my first service there More

New tires They did a great job with completing my job. The wait was way longer than what was originally stated And the cost significantly higher. The team did t They did a great job with completing my job. The wait was way longer than what was originally stated And the cost significantly higher. The team did try make me comfortable during the 5 hour wait and offering remediation for the miscommunication. Hope it doesn’t happen again. More

Mayhem! Walked in to absolute mayhem - BUT WHAT CHAMPS!! All jumped in and worked together to keep things moving! I was taken care of with the same profession Walked in to absolute mayhem - BUT WHAT CHAMPS!! All jumped in and worked together to keep things moving! I was taken care of with the same professionalism I've come to expect and was in and out much faster than I would have expected considering that they were obviously dealing with several issues at once. GREAT TEAM! I'm in Marketing/Customer Service and was VERY impressed by them. More

Helpful and professional Lavar was friendly and professional throughout my time at Kia. He was very helpful with taking care of my vehicle. The man deserves a raise! Lavar was friendly and professional throughout my time at Kia. He was very helpful with taking care of my vehicle. The man deserves a raise! More

Great customer service Everytime I come for service I am welcomed with a smile. From the time I pull my car in to when I check out. Jason Dale has been My service adviso Everytime I come for service I am welcomed with a smile. From the time I pull my car in to when I check out. Jason Dale has been My service advisor the last few times, he is polite, professional, and always makes me feel like no time has passed in between my visits. He is awesome! More

Scheduling date error The person who assisted with my service appt initially made an error in the date. When I arrived everyone gave me the deer in the headlights look but The person who assisted with my service appt initially made an error in the date. When I arrived everyone gave me the deer in the headlights look but still was able to get me in for service. Took a little too long to write it up as My ride to lunch was waiting. Mark was good to communicate with me and all was good. When I picked up the car the tires were covered in something white and they did not even ask or replace the two valve stem covers. When I asked the young man he said I could bring it back as it was to cold to wash the tires. These are minor details as the tires got replaced and the other services completed. This was my first service visit so it was just a little hassle no big ones. More

Awesome! I have been coming here for a few years now and Jason has always given me and my husband excellent customer service! Always pleased... thanks so much I have been coming here for a few years now and Jason has always given me and my husband excellent customer service! Always pleased... thanks so much More

Scheduled Maintenance I had initially only scheduled an oil change at 10am, but once there Jason took the time to explain additional maintenance that is done at the mileage I had initially only scheduled an oil change at 10am, but once there Jason took the time to explain additional maintenance that is done at the mileage my car was at and why it was important. He also listened to my concerns about my car's headlights (one brighter than the other and how I had previously asked for it to be looked at and had it dismissed back when it was Cobb County Kia) He made sure the techs really looked into and actually addressed the concern. I decided to go with a couple additional services. I didn't get my car until 2:30ish, but I'm ok with that. It was Saturday and they took the time to perform the services and look into the two issues I pointed out. I'd also like to point out that the cashier is super friendly and a pleasure to speak with! I wish I could've gotten her name! More