Back

Jim Ellis Kia of Kennesaw - Service Center

Kennesaw, GA

4.2
4,205 Reviews

4,206 Reviews of Jim Ellis Kia of Kennesaw - Service Center

Sort by
November 28, 2019

outstanding service I came in for oil change. No wait time,at the desk. The service was performed in the promised time. Everybody was very friendly and helpful. More

by yambol61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Lewis
Nov 29, 2019 -

Jim Ellis Kia of Kennesaw responded

Yambol61, It is great to hear that everything was completed on time and to your satisfaction! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

November 28, 2019

Always a good experience I’ve always been happy with the staffs attention and help with my vehicle. Very friendly and patient and always willing to listen and try to understan More

by LEATHERFACEMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Nov 29, 2019 -

Jim Ellis Kia of Kennesaw responded

LEATHERFACEMC, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Jim Ellis Kia of Kennesaw. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 26, 2019

Oil change and 4500 mile service Kia is incredible. Always so helpful and kind. Never second guess if they are scamming me. Lavar was so so kind. Always checked on me. This was More

by AHERRON1106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavar Frederick
Nov 26, 2019 -

Jim Ellis Kia of Kennesaw responded

Aherron1106, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for such a wonderful review; we are happy to pass along your comments to Kia, Laver and the team here at Rafferty Subaru and recognize their hard work and dedication! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw

November 26, 2019

Quality service Every time I come in for service they are super busy, and for good reason. I trust the work they perform and always do a great job and explain the de More

by BROCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell, Jason Dale
Nov 28, 2019 -

Jim Ellis Kia of Kennesaw responded

Brock, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

November 26, 2019

Great Experience with the Service Center Team A+++ I took my car into the service center of Jim Ellis Kia of Kennesaw to have a diagnostic run. I chose this dealership, which is an hour from my home, More

by Marita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Camille Williams, Jason Dale
Nov 28, 2019 -

Jim Ellis Kia of Kennesaw responded

Marita, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that everything was completed to your satisfaction. At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

November 25, 2019

Excellence Personified This team and especially Diana Bell are in the superlative! Her warmth, professionalism, excellence, knowledge, and engagement were all essential to t More

by drbriankeithhodges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Williams, Diana Bell
Nov 26, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi Brian, we set high expectations for ourselves and aim for 100% customer satisfaction so it’s gratifying to hear you had a great experience with us. Thank you so much for such a wonderful review; we are happy to pass along your comments to Diana Bell and the team here at Rafferty Subaru and recognize their hard work and dedication! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw

November 25, 2019

No consistency, will wait for hours. We bought our car in April and was told we had free a service package for a year (oil changes/tire rotations). When we went for the first service the More

by lyndsay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Ford
Dec 11, 2019 -

Jim Ellis Kia of Kennesaw responded

Lyndsay, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I have made my general manager aware of your situation. We are working diligently on improving our processes here and offering a higher level of communication. We know that situations like this can be frustrating and we strive to be prepared. We fell short in this instance, and we apologize for any inconvenience. Please give me a call at your convenience so that we can discuss your visit further. Amber Turner 770 362 1261 Customer Advocate

November 25, 2019

Great Service I am very satisfied with my experience at Jim Ellis Kia. Always quick and very reasonable prices. I very highly recommend this place. They will take g More

by AJOELFELIX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tania Aguirre
Nov 26, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi Ajoel, your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

November 25, 2019

75K Maintanince Staff was professional and courteous. Received a loaner car. Diana kept me updated on the progress of my reapirs. Work was coompleted when I was pro More

by STEVENGBERNSTEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Bell
Nov 26, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi Steven, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive such a wonderful review. thank you so much for such a wonderful review; we are happy to pass along your comments to Diana and the team here at Rafferty Subaru and recognize their hard work and dedication! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw

November 25, 2019

They are always amazing! With a surprise welcome back cheer, they got me good by returning my keys and making sure I was happy with their service! Competent, cordial and punct More

by MATOS.V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dale
Nov 26, 2019 -

Jim Ellis Kia of Kennesaw responded

Hi Matos, we set high expectations for ourselves and aim for 100% customer satisfaction so it’s gratifying to hear you had a great experience with us. Thank you so much for such a wonderful review; we are happy to pass along your comments to Jason and the team here at Rafferty Subaru and recognize their hard work and dedication! We hope to be of service to you again in the future. Best wishes, Jim Ellis Kia of Kennesaw

...
307
...