Jim Ellis Kia of Kennesaw - Service Center

Good Service. No unpleasant surprises. I came in for a 75,000 mile maintenance. I was told it would take 4 hours to complete the work. I drove away 4 hours later a satisfied customer. I came in for a 75,000 mile maintenance. I was told it would take 4 hours to complete the work. I drove away 4 hours later a satisfied customer. More

Great service I highly reccomend Jim Ellis Service I had a problem with my braks and you found out what it was and ordered the part and gave me a rental car while I was waiting on the part. Then I had I had a problem with my braks and you found out what it was and ordered the part and gave me a rental car while I was waiting on the part. Then I had a problem with a tire and wheel and you took care of it also. More

Excellent customer service Camille was excellent. I can't remember her last name. I felt like I was her only customer. She made sure I was aware of the refreshments/snacks, wa Camille was excellent. I can't remember her last name. I felt like I was her only customer. She made sure I was aware of the refreshments/snacks, water, coffee, etc. Then she made sure I was aware of everything that was happening. When the machine was broken that was needed for my service, she was genuinely sorry for my inconvenience. i reschedule for the next day and she was equally excellent. She was so friendly, and sweet. I rarely write reviews for anything, but I felt that Camille deserved kudos for being the best customer service person i can remember experiencing. She deserves a raise! More

Excellent Service Excellent service when I purchased my vehicle and when I received service on my vehicle for the first time. Service was going to take too long so they Excellent service when I purchased my vehicle and when I received service on my vehicle for the first time. Service was going to take too long so they sent me home in a Lyft which was very convenient for me. More

Caring Service It’s easy to tell whether a service center group cares about their customers. Jason and the crew at Jim Ellis Kia take the time to explain service opt It’s easy to tell whether a service center group cares about their customers. Jason and the crew at Jim Ellis Kia take the time to explain service options , listen to what you decide, and then carry through with a great job on execution. More

Very long My experience wasn't very great. I had an appointment at 10am for what I thought was a faulty starter. I didn't hear from anyone until 2pm when I call My experience wasn't very great. I had an appointment at 10am for what I thought was a faulty starter. I didn't hear from anyone until 2pm when I called to check on my car. No one could give me an answer about what was going on with my car and I was instructed to call back at 3pm. I called back at 3pm and was told what was actually wrong with my car, it turned out to be a dead battery and bad serpentine belt, and that they needed to check if the parts were in stock and they would call me right back. I didn't hear anything until I called them at 5:45pm. At this point I was told that no work had been done on my car but it was "next in line." My ordeal finally ended at 6:40pm when they called and said the work on my car was finished. More

5 star service Was greeted upon arriving. For some odd reason my appointment wasn’t in scheduled in their system but Ms. Diana took care it right away! Everything wa Was greeted upon arriving. For some odd reason my appointment wasn’t in scheduled in their system but Ms. Diana took care it right away! Everything was great about my visit at Jim Ellis Kia! More

So far so good 👌 Well, they got my car back to me when they said it would be ready. It was clean and ready to go, I didn't have to look for anyone, I went across the s Well, they got my car back to me when they said it would be ready. It was clean and ready to go, I didn't have to look for anyone, I went across the street from dealership and found a great sub shop and had lunch. They called me as soon as my car was ready to go and I walked back and my car was ready! More

Not bad Decent service and quality. Waiting time was little longer than notice and price was little high. However, after the service, car was pretty much fine Decent service and quality. Waiting time was little longer than notice and price was little high. However, after the service, car was pretty much fine with good quality. I can trust here. More

Service Jason is always wonderful to work with. Always informative. Would be nice if the wait time wasn’t so long though but I know it’s part of it. Jason de Jason is always wonderful to work with. Always informative. Would be nice if the wait time wasn’t so long though but I know it’s part of it. Jason deserves a raise lol! More