Jim Ellis Kia of Kennesaw - Service Center

Great Customer Service My car repair was going to take longer Robbie ordered a Lyft and I was able to get to work and when the repair was completed another Lyft was sent to My car repair was going to take longer Robbie ordered a Lyft and I was able to get to work and when the repair was completed another Lyft was sent to pick me up. Great customer service. More

really great service! Kia finished my work really quick, and I was approached immediately by an advisor and taken care of. Prices were great and staff was really friendly! Kia finished my work really quick, and I was approached immediately by an advisor and taken care of. Prices were great and staff was really friendly! More

KIA need to step up theirs game for their dealerships My Kia Sorrento was recently in the shop for eight weeks waiting on parts from Korea. This is completely unsatisfactory. Luckily my dealership took ca My Kia Sorrento was recently in the shop for eight weeks waiting on parts from Korea. This is completely unsatisfactory. Luckily my dealership took care of me and arranged for me to have a vehicle the entire time. I have no idea why it would take Kia so long to get parts from Korea to North America. Talk about the slow boat from China. Totally unsat. Makes me rethink buying a fifth Kia. Probably will not be doing that. More

Excellent service! Robbie Brooks handled our situation and was excellent throughout. We couldn’t be happier with the way he treated us and stayed in contact with us duri Robbie Brooks handled our situation and was excellent throughout. We couldn’t be happier with the way he treated us and stayed in contact with us during our engine replacement. More

Pleasant as always. Another great experience. Everyone is kind and courteous and always tries to go above and beyond. Diana Bell in service is always knowledgeable and pr Another great experience. Everyone is kind and courteous and always tries to go above and beyond. Diana Bell in service is always knowledgeable and professional. More

Service was excellent It is not much to say I went to have my car serviced and I had a great experience of communication Service and I was satisfied with the work It is not much to say I went to have my car serviced and I had a great experience of communication Service and I was satisfied with the work More

First Class Service Tania (Service Advisor) and Josh (Service Technician) both made a tremendously positive impression on my first visit to the Jim Ellis Kia Service Depa Tania (Service Advisor) and Josh (Service Technician) both made a tremendously positive impression on my first visit to the Jim Ellis Kia Service Department. Tania was courteous, friendly and most importantly went above and beyond to make sure necessary parts were ordered, confirmed received and to get my vehicle serviced in a timely manner. Josh repaired my vehicle quickly, with expert craftsmanship and took the time to discuss the repair with me once completed. Both Tania and Josh exceeded my expectations for quality of service. More

Always Great Service From Jim Ellis I have purchased 3 vehicles from various Jim Ellis dealerships and always felt appreciated for my business. After sale service has always been great a I have purchased 3 vehicles from various Jim Ellis dealerships and always felt appreciated for my business. After sale service has always been great and I have been treated great and I felt that I was just as important after the sale as when I was a potential customer. I took a 2011 Sportage in for key reprogramming and it was quick, the service advisor kept me informed of the progress and the vehicle was washed and vacuumed. More

Very Poor customer service and management My car was in the and no one could tell us anything about it. When we did get someone to answer the phone they told us the technician was not in or th My car was in the and no one could tell us anything about it. When we did get someone to answer the phone they told us the technician was not in or that they are waiting for parts but could not tell us for what. The new manager had promised to call us everyday with an update , we never heard from him again until the day they called us about the car being done. They had our car for 45 days. More

25,000 mile check up Was advised and decided what I wanted to have done on my car. No issues or pressure. Was told I needed to do something I did not expect to have done Was advised and decided what I wanted to have done on my car. No issues or pressure. Was told I needed to do something I did not expect to have done. Made a decision and did it. More