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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,184 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,184 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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October 04, 2019
Great customer service Thank you for the great service after the sale. They got met in and out of the service department. Mgt dashes gut even helped detail my vehicle. These Thank you for the great service after the sale. They got met in and out of the service department. Mgt dashes gut even helped detail my vehicle. These guys are awesome! More
by spencer.tukes
Verified Customer
October 03, 2019
great service great staff, i enjoy coming hear, its a very pleasant place,they have good refreshments its very clean they have a great staff service great staff, i enjoy coming hear, its a very pleasant place,they have good refreshments its very clean they have a great staff More
by MURRAY96
Employees Worked With
Robbie Brooks
October 03, 2019
Great Service The service dept did an awesome job. I treated with kindness and respect. Jason was very thorough and made sure I understood everything that would hap The service dept did an awesome job. I treated with kindness and respect. Jason was very thorough and made sure I understood everything that would happen. More
by MS014509
Employees Worked With
Jason Dale
October 03, 2019
Friendly staff who will work hard for you Great team of folks, special shout-out to Jason Dale who always goes above and beyond the call of duty to make sure the work is done right. Very prof Great team of folks, special shout-out to Jason Dale who always goes above and beyond the call of duty to make sure the work is done right. Very professional, great place to service your KIA. More
by BRIAN_H
Employees Worked With
Jason Dale
October 03, 2019
Robbie Brook is an outstanding customer service representative. He is well versed in automotive maintenance. A true "jokester" but truly a professional who answers all questions, make the customer representative. He is well versed in automotive maintenance. A true "jokester" but truly a professional who answers all questions, make the customer feel important. I enjoy my time getting service from Jim Ellis Kia. More
by GLORIAWILLIAMS9125
Employees Worked With
Alex Williams, Robbie Brooks
October 03, 2019
Online oil chnge appt I came in on wrong appt date (my fault)Camille sd no problem, took me right away. Very courteous, and Im very pleased. 5 stars. I came in on wrong appt date (my fault)Camille sd no problem, took me right away. Very courteous, and Im very pleased. 5 stars. More
by MICHAEL.GRAVLEYSR
Employees Worked With
Camille
October 03, 2019
I feel like i was lied to I asked to have lights looked at again because they kept blowing up even after they said it was fixed with the light recall. Rob, service guy told me I asked to have lights looked at again because they kept blowing up even after they said it was fixed with the light recall. Rob, service guy told me i had to pay $135 because recalled had already been done and it was not covered. Come to find out, it was covered under light recall. I was never explained what happened. I assumed the fix from the recalled was never done one that side of the car. I felt I was lied to. Was the light fixed before? Record voice rating instead More
by CGOMEZ758
Employees Worked With
Robbie Brooks
October 03, 2019
Oil Change It was my first time at this location. We received great, professional service. Special thanks to Jason Dale for taking great care of us during our v It was my first time at this location. We received great, professional service. Special thanks to Jason Dale for taking great care of us during our visit. More
by HARITH.ALSHAREEF7
Employees Worked With
Jason Dale
October 03, 2019
Great customer service The process of buying and servicing our car has been so easy and everyone is super helpful and very friendly. Would highly recommend this dealership. The process of buying and servicing our car has been so easy and everyone is super helpful and very friendly. Would highly recommend this dealership. More
by VOLFAN865
Employees Worked With
Camille
October 03, 2019
Too long of wait when I took time to make an appointment I made an appointment for 11:00 the prior week to get new tires. I did not get my caruntil 3:10. What was the sense of making the appointment? I also I made an appointment for 11:00 the prior week to get new tires. I did not get my caruntil 3:10. What was the sense of making the appointment? I also heard other customers thanking them for squeezing them in. I was late for an appointment as result. At one point I asked how much longer I was told 20 minutes. I got my car 60 minutes from the time. When they got me and I paid they could not find my keys which was another delay. They asked if I wanted a car wash I said no. However I found my antenna topper missing so someone either took it off or it got knocked off in the car wash More
by WWRIGHT376
Employees Worked With
I do not remember
