Jim Ellis Kia of Kennesaw - Service Center

Too long of wait when I took time to make an appointment I made an appointment for 11:00 the prior week to get new tires. I did not get my caruntil 3:10. What was the sense of making the appointment? I also I made an appointment for 11:00 the prior week to get new tires. I did not get my caruntil 3:10. What was the sense of making the appointment? I also heard other customers thanking them for squeezing them in. I was late for an appointment as result. At one point I asked how much longer I was told 20 minutes. I got my car 60 minutes from the time. When they got me and I paid they could not find my keys which was another delay. They asked if I wanted a car wash I said no. However I found my antenna topper missing so someone either took it off or it got knocked off in the car wash More

Great friendly staff Staff is friendly, knowledgeable. Always go over everything my car needs and return it clean. My car is always ready when or before they say it will b Staff is friendly, knowledgeable. Always go over everything my car needs and return it clean. My car is always ready when or before they say it will be done. More

Dianna is amazing! Dianna is a great asset to this company. She is always pleasant and a pleasure to deal with. I have followed her from Kia Cartersville, where I purc Dianna is a great asset to this company. She is always pleasant and a pleasure to deal with. I have followed her from Kia Cartersville, where I purchased my KIA Soul 10 years ago. Thanks Dianna:) No fault of Dianna, it takes far to long to sign in even with an appointment - the last 3 visits -all in the last month it has taken a hour each time to. 1st visit I had to replace 2 tires and a wheel due to a pot hole I hit, I was charged for tire disposal and I too 1 of the tires with me. this was the day you started a new system and the team to help with new system, would walk away while Diana still had questions. I showed a $10 fee on the bill that i do not understand. 2nd visit was to replace the wheel which had to be ordered, again took an hour to sign in. 3rd visit was this past week, again a $4 dollar charge I do not understand and took almost an hour to sign in. This time the tires replaced have some sort of gunk all over them on the tire walls that i will need to scrub to get off and they did not replace the same colored tire cap. This survey did not show a place besides in the review I could say any of this. I hope the next visit the sign in process has been streamlined and back to the average of a 10 minute sign in. Thank you More

Great Service Experience They were able to accommodate us every step of the way, from getting us in over the weekend, to getting us a loaner. Diana and her team were wonderfu They were able to accommodate us every step of the way, from getting us in over the weekend, to getting us a loaner. Diana and her team were wonderful. More

On time and courteous I took my car in for AC repair. Let me just say I also took it to another Kia dealership (Atlanta West Kia) who didn't want to correctly repair my veh I took my car in for AC repair. Let me just say I also took it to another Kia dealership (Atlanta West Kia) who didn't want to correctly repair my vehicle. When I took it to Jim Ellis Kia they repaired it instantly. More

Great Everything was great . It took a little bit longer than I expected, but that’s because there was multiple people that had the same appointment as me . Everything was great . It took a little bit longer than I expected, but that’s because there was multiple people that had the same appointment as me . More

Best experience yet I have been coming here for a few years and now it just feels like it's a more positive vibe. I pulled in the bay area place and a new guy walked up t I have been coming here for a few years and now it just feels like it's a more positive vibe. I pulled in the bay area place and a new guy walked up to me and asked how he could help me. Its normally "Do you have an appointment " I did this time and it didnt seem to matter the man that I later found out from the service person was the new manager actually made me feel welcome. Thank you for making me believe in Kia again. Keep up the splendid work. More

Not a typical Kia owner I’ve known the service manager Chris Ford since he was at Curry Honda. I’ve followed him to Kia (Although I don’t drive a Kia) because of one reason. I’ve known the service manager Chris Ford since he was at Curry Honda. I’ve followed him to Kia (Although I don’t drive a Kia) because of one reason... he does what he says when he said he’d do it. I wish I could get my own employees to act more like that. Highly recommended. More

soul ev The service was more than I expected. Even with losing their Ev specialist they got another one in fast to finish my soul in I think record time. Th The service was more than I expected. Even with losing their Ev specialist they got another one in fast to finish my soul in I think record time. The big battery needed changing 4 years old got only 40 miles to a full charge. They ordered the battery and installed it all in 3 weeks. I now get 130 miles to the charge, WHOOPY! The crew checking me out was fast and fantastic knowing I has to drive 112 miles back to Chattanooga, TN they made sure I had water and snacks. to munch on the way. And most of all coffee. And all under warranty. Thank you. More

oil change This time I sent my wife to get it done. She found Lavar and he took care of everything for her. he is the one reason we keep on coming back. he goes This time I sent my wife to get it done. She found Lavar and he took care of everything for her. he is the one reason we keep on coming back. he goes above and beyond to make sure you are happy when you leave. More