Jim Ellis Kia of Kennesaw - Service Center

Windshield replaced When I purchased my car in mid April it had two minor chips on it , it eventually went into cracks . Went to talk to used car dept. manager he said th When I purchased my car in mid April it had two minor chips on it , it eventually went into cracks . Went to talk to used car dept. manager he said they can meet me half way of the cost of windshield . Which they did . Fast and great service . Thank you Ron More

Great customer service really friendly workers but the wait Great service super friendly but the long waits, they promise me something on my car back on June and just went back in September and they had it put Great service super friendly but the long waits, they promise me something on my car back on June and just went back in September and they had it put it on with no issues More

Service Jason assisted me as always. He goes above and beyond for customers every single time. I look forward to my service appts knowing Jason will be assi Jason assisted me as always. He goes above and beyond for customers every single time. I look forward to my service appts knowing Jason will be assisting me More

Normally good but slow My service tech is always wonderful. I brought my car in at 7:30 because my check engine light was on - I was the 2nd person there and waited in the My service tech is always wonderful. I brought my car in at 7:30 because my check engine light was on - I was the 2nd person there and waited in the lobby. I did not hear anything until 9:30. I would have expected someone would have at least looked at my car BEFORE 2 hours to determine the problem. Said prob was a leak in gas cap. Had to pay almost $175 to replace - I could pay $15 at autozone to replace it myself with free diagnostic! The only reason I continue to return is that I trust Diana with my car and she treats me with respect and is honest every time I am there (which is too often - lol). More

Disloyal to Loyal Kia Customers We own more than one Driving School as a family business and bought a car for our Driver Education Students here. I was denied Service on an extended We own more than one Driving School as a family business and bought a car for our Driver Education Students here. I was denied Service on an extended warranty and was given the number to Corporate who tried to contact this company for over a month with no return call. This is just way too much to go into detail but I definitely would not referred anyone else to this dealership and won't be buying any more cars here for our Schools. I will be taking our business elsewhere.....This company was way more concerned about me trading in and buying a new vehicle than helping me solve the problem with my 2013 Kia Sorento. The Service Advisor that helped me was super nice but that is it....Chris Kittiphanh More

Service Great job as always! Diana always takes good care of me and the mechanics are awesome! I highly recommend this service department. Now I am tired Great job as always! Diana always takes good care of me and the mechanics are awesome! I highly recommend this service department. Now I am tired of writing! More

Awesome customer service Got me in and out fast love it. The customer service is great and they are very informative about your vehicle. Will recommend anyone to visit Jim Ell Got me in and out fast love it. The customer service is great and they are very informative about your vehicle. Will recommend anyone to visit Jim Ellis in Kennesaw Ga. More

Road ready service! Thank you! I had called earlier and talked with a woman. She said absolutely no appointments were available before I left on my trip. This was Tuesday. I was clo I had called earlier and talked with a woman. She said absolutely no appointments were available before I left on my trip. This was Tuesday. I was close by so went to the dealership and guess what? Kris said they could service my car Friday at 10:30! Thank you Kris. I left on a road trip Sunday and didn’t feel confident driving without the service! Thank you! More

Great service visit This was my second visit to the dealership for service and the experience was great as usual. I actually had Chris for both visits and this time there This was my second visit to the dealership for service and the experience was great as usual. I actually had Chris for both visits and this time there was a new guy that he was training. The new guy did an awesome job and was very personable and transparent throughout the visit. I will definitely be back! More

Diana Bell is perfect! Diana Bell is always who I want to see for all my Service and maintain. She is always very helpful when I come in. Give this lady a raise! She deserve Diana Bell is always who I want to see for all my Service and maintain. She is always very helpful when I come in. Give this lady a raise! She deserves it!! More