Jim Ellis Kia of Kennesaw - Service Center

Diana Bell is perfect! Diana Bell is always who I want to see for all my Service and maintain. She is always very helpful when I come in. Give this lady a raise! She deserve Diana Bell is always who I want to see for all my Service and maintain. She is always very helpful when I come in. Give this lady a raise! She deserves it!! More

In & out I was able to get in and out in great timing. I notified Chris that I needed to be in and out to get to work on time and he made it happen. Thanks! I was able to get in and out in great timing. I notified Chris that I needed to be in and out to get to work on time and he made it happen. Thanks! More

1st trip First trip to get my Telluride serviced. No surprises as everything went exactly as planned. The wait was maybe a little longer than I would have like First trip to get my Telluride serviced. No surprises as everything went exactly as planned. The wait was maybe a little longer than I would have liked but I felt completely at home. More

WAS HAVING ISSUES WITH IGNITION STARTING I HAVE HAD THE SAME SERVICE WRITER, DIANA BELL WITH BOTH KIA'S I HAVE OWNED. SHE IS A CREDIT TO HER PROFESSION AS WELL AS ANY WOMEN IN HER FIELD. SHE I HAVE HAD THE SAME SERVICE WRITER, DIANA BELL WITH BOTH KIA'S I HAVE OWNED. SHE IS A CREDIT TO HER PROFESSION AS WELL AS ANY WOMEN IN HER FIELD. SHE HAS ALWAYS GONE ABOVE AND BEYOND TO SETTLE ANY ISSUE I HAVE HAD. More

Great service The service was better than great. I would recommend this location to any one with a Kia. I felt appreciated and just not someone to get and out The service was better than great. I would recommend this location to any one with a Kia. I felt appreciated and just not someone to get and out More

Better than Last Time I was with a brand new associate this time (Chris Ford), and even though he was getting use to the system, he was very helpful. Last time, the guy tol I was with a brand new associate this time (Chris Ford), and even though he was getting use to the system, he was very helpful. Last time, the guy told me I needed new tires at 15,000 miles. When I went this time, the new associate and manager told me my tires were good. I felt like last time the guy was taking advantage of me saying I needed new tires. Also, last time I had to pay a bill for them changing my oil, even though it is included in my package when I bought the car. The guy last time explain that the oil was free but service was not. I didn't agree, but I let it go. The associate (Chris Ford) this time did not charge me (because it was included in my package), and was very helpful with any questions. I will be sure to return to him! They also washed my car!! More

Pleasantly I was care for and greeted as soon as i pulled into the garage. My service advisor was polite and as the car was reviewed came out to advised me of th I was care for and greeted as soon as i pulled into the garage. My service advisor was polite and as the car was reviewed came out to advised me of the finding plus a recall was called on the gas door but part was not available so i will receive a call once the part comes in. Now this is another trip i have make out there. More

Engine Oil Change Always a pleasure, Jason and Chris were tremendous and customer support and kindness. I have been here many times before and they never fail to delive Always a pleasure, Jason and Chris were tremendous and customer support and kindness. I have been here many times before and they never fail to deliver. More

Great Always have a great experience at this location. Diana went above and beyond during my last visit making sure I was more than satisfied. She even trie Always have a great experience at this location. Diana went above and beyond during my last visit making sure I was more than satisfied. She even tried to chase me down after noticing my brake light was out! She ended up calling me and having me come back, making it right and replacing the bulb for free since it was the service department’s “miss.” I would have to say at this location I have always had service that goes beyond a normal service department. More

Thanks Jason Jason was a pleasure to work with. I knew my 90,000 check up would not be inexpensive but felt that he did what was needed. I use to dread when the se Jason was a pleasure to work with. I knew my 90,000 check up would not be inexpensive but felt that he did what was needed. I use to dread when the service reps came out to the waiting room to tell me I needed this, this and that that extra. He also checked on recall notices to help catch potential problems before they happen. More