Jim Ellis Kia of Kennesaw - Service Center

Outstanding!!! Diana Bell is always a pleasure to work with. I followed her from another Kia location because she takes pride in helping customers and makes sure we Diana Bell is always a pleasure to work with. I followed her from another Kia location because she takes pride in helping customers and makes sure we understands what service we will receive. Thanks to Diana, she was able to communicate to the mechanics in order for them to fix my car properly!!!! She's Outstanding!!!! More

Service Love working with Diana Bell in the service department, she is personable and on top of everything. They work quickly to get my car service done. And Love working with Diana Bell in the service department, she is personable and on top of everything. They work quickly to get my car service done. And I love getting my car washed every time. More

Great Customer Service & Service Advisor Initially took my car in for an oil change on 8/8 but after checking history, Jason my service advisor said there was a recall that needed to be addre Initially took my car in for an oil change on 8/8 but after checking history, Jason my service advisor said there was a recall that needed to be addressed but part was not available that day. We (Jason and I) scheduled the follow-up appointment for the following week to take care of the Recall work and also perform an exterior Detail. Jason does a great job of communicating- he called to say the recall work was almost finished but the front and rear breaks needed to be replaced- gave him the "go ahead" and asked if there was any Military Discount available, said he would check. No Military discount but he was able to give me a 5% discount and that certainly helps, especially when you are retired. Jason called me when the car was ready and met me to go over the work and visually check out the car which looked awesome. At a time when "customer service" is often talked about but seldom delivered, Jason is a breath of fresh air- he communicates all the way. Great jib and great Service advisor- Jason Dale More

Helping me keep my Sorento running well. Diana is terrific. We discuss any issues at length so I know what’s going on with my Sorento. She doesn’t give me a bunch of sales pressure, either! Diana is terrific. We discuss any issues at length so I know what’s going on with my Sorento. She doesn’t give me a bunch of sales pressure, either! More

Good job Kia Awesome Service Rep Diana Bell. Recommend highly. Delish snacks and water while waiting. The wait was an hour long + the additional stuff I wanted don Awesome Service Rep Diana Bell. Recommend highly. Delish snacks and water while waiting. The wait was an hour long + the additional stuff I wanted done. They were accurate in the time they quoted me. Pleasant environment, and would recommend. More

My review :) Jason Dale is awesome and the only reason I continue to provide them with my business. When I bought my car, I took it to Ed Voyles Kia for its first Jason Dale is awesome and the only reason I continue to provide them with my business. When I bought my car, I took it to Ed Voyles Kia for its first service, I was not happy with their lack of care towards the customer. I took it to Cobb Kia before the ownership changed and service was ok at best. Once Jim Ellis bought Cobb Kia, I saw Jason on that visit and he takes great care of me and my car. I honestly feel like he treats me like a valued customer and so I continue to see him for everything service related on my car. More

Warranty update Jason was great with updates. Nice waiting area. No problems with getting car finished in timely manner. Would recommend this service dept to friends Jason was great with updates. Nice waiting area. No problems with getting car finished in timely manner. Would recommend this service dept to friends and family blahnik blahnik blah More

Great Jim Eklis Kia's staff, service and sales, are always friendly and efficient. They never try to sell ypu products you don't want or can't afford. Servi Jim Eklis Kia's staff, service and sales, are always friendly and efficient. They never try to sell ypu products you don't want or can't afford. Service techs do everything they can to help ypu keep your warranty. More

Very pleasant. Nice facilities and water, snacks etc. Of all other dealerships I have been to, this one is the best by far. The service person Jason was very friendly and provided me with good service ad Of all other dealerships I have been to, this one is the best by far. The service person Jason was very friendly and provided me with good service advice to save me money. More

Oil change I went in for a routine oil change. My appointment was with Chris, who when I arrived was busy so Robert saw me waiting and was able to take me and ge I went in for a routine oil change. My appointment was with Chris, who when I arrived was busy so Robert saw me waiting and was able to take me and get things moving along. I explained that I had another appointment and needed to be done in an hour and they made it happen. I really appreciate what they did to get me done in time! They were both very helpful and professional! More