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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,205 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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August 06, 2019
15 min wait before I was acknowledged or helped?! I had an appt. arrived a few min early. When I walked in I waited 15 min before I was helped or acknowledged. 1 service person was already with a cust I had an appt. arrived a few min early. When I walked in I waited 15 min before I was helped or acknowledged. 1 service person was already with a customer, the other guy preferred to shuffle papers. The check out counter was full of Kia folks( which was in full view of the door). No one asked my why I was there or if I needed assistance. Not the Jim Ellis customer service that I’m used to ( I was with VW for 20 yrs and Audi for 10 yrs). Went in for an oil change and a break check.. nothing complicated. When you wash the cars you just hose it down( smearing the dirt and don’t bother to shine the tires back up- that part would be a nice touch. Please use steering wheel covers! Mine is always grimy after service! More
by SH00Z458
Verified CustomerEmployees Worked With
Chris in service., Erika Gregory
August 06, 2019
Great Service Chris k will and always be my service go to guy He keeps his promise he really goes out for his customers now that's Services Chris k will and always be my service go to guy He keeps his promise he really goes out for his customers now that's Services More
by VANESSAERBY
Employees Worked With
Zeljka (Zee) Caradine
August 06, 2019
Fixed a nagging transmission problem My 2016 Kia had a pesky transmission downshift problem. You could feel a strong downshift going from 5th to 4th gears. They were able to diagnose and My 2016 Kia had a pesky transmission downshift problem. You could feel a strong downshift going from 5th to 4th gears. They were able to diagnose and reprogram the transmission. Drives like new! Thanks! More
by brooks2
Employees Worked With
Diana Bell
August 05, 2019
Go see Robbie in service I took my Kia in for an oil change and tire rotation, as they were doing the inspection they noticed one of my tires was not wearing correctly as the I took my Kia in for an oil change and tire rotation, as they were doing the inspection they noticed one of my tires was not wearing correctly as the other 3. At a closer inspection they realized the tire was separating from the inside. This could have easily been over looked and I could've had a blow out while driving and who knows what would have happened. Thank you Robbie and your team. I will be back with my Kia. More
by MKERKOSKI
Employees Worked With
Robbie Brooks
August 02, 2019
Great service Came into the dealership because of car trouble. Although it took a several hours in the queue for my car to be diagnosed, the wait was comfortable an Came into the dealership because of car trouble. Although it took a several hours in the queue for my car to be diagnosed, the wait was comfortable and staff friendly. While waiting, I talked to salesman Zak about a newer model Soul. He listened to my needs and came up with the perfect car for me. Zak and the manager went the extra mile to help me with my concerns and the price I was comfortable with. They also gave me a fair trade-in price for my old car. Based on my experience there, I recommend Jim Ellis Kia. More
by GAILB
Employees Worked With
Zakaria Benabdesselam, Jason Dale, Greg Darian
August 02, 2019
Very efficient and professional! Very efficient and professional. Well staffed with knowledgeable and courteous employees in a large, contemporary, well designed environment. Honest a Very efficient and professional. Well staffed with knowledgeable and courteous employees in a large, contemporary, well designed environment. Honest appraisal as to what service is needed for your car, and fairly priced. More
by BOBANDCAROL1000
Employees Worked With
Jason Dale
August 01, 2019
Great Jason was the best,have been there many trips before will say this was the best ever .And Diana was nice too. Great service and wash Jason was the best,have been there many trips before will say this was the best ever .And Diana was nice too. Great service and wash More
by HSHUFFMAN
Employees Worked With
Diana Bell, Jason Dale
July 31, 2019
Excellemnt customer service and service quality Thanks for the service. friendly and helpful staff, prompt service. great snack area/coffee. my car was washed also. Diana was very helpful. thank you Thanks for the service. friendly and helpful staff, prompt service. great snack area/coffee. my car was washed also. Diana was very helpful. thank you so much. More
by OLUBUNMI.SONUBI
Employees Worked With
Diana Bell
July 31, 2019
Everyone was great! Great experience with everything except the loner car associate. She is not so pleasant. Her personality is dry and she always talk and looks like she Great experience with everything except the loner car associate. She is not so pleasant. Her personality is dry and she always talk and looks like she doesn’t want to be at work. She needs to smile more. More
by nessadom18
Employees Worked With
Alex Williams, Chris Turner, Robbie Brooks
July 30, 2019
Oil change went smoothly! My advisor was Diana, she got me checked in very quickly, and called me once my service was done! She was awesome and very friendly! I hope to work wi My advisor was Diana, she got me checked in very quickly, and called me once my service was done! She was awesome and very friendly! I hope to work with her for all my services in the future. More
by ELLEJORDAN504
Employees Worked With
Diana Bell
