Jim Ellis Kia of Kennesaw - Service Center

Oil change went smoothly! My advisor was Diana, she got me checked in very quickly, and called me once my service was done! She was awesome and very friendly! I hope to work wi My advisor was Diana, she got me checked in very quickly, and called me once my service was done! She was awesome and very friendly! I hope to work with her for all my services in the future. More

expensive service Was $499 to get me in the door then grew to $1600. Was told car would be detailed and wasn’t even washed. For that kind of money and 2 days in shop f Was $499 to get me in the door then grew to $1600. Was told car would be detailed and wasn’t even washed. For that kind of money and 2 days in shop for just service I wasn’t very happy that it didn’t even get a bath as promised. Service counselor was good though. More

Great service from beginning to end Each and every person I have come in contact with smiles and greets you. They offer snacks and a ride if you’re unable to wait. Of course they have a Each and every person I have come in contact with smiles and greets you. They offer snacks and a ride if you’re unable to wait. Of course they have a radius that they stay in, but all in all the service provided is awesome! More

Excellent experience. Jason kept me apprised throughout the process. The service technician also accomplished what was needed and completed the repair in a very timely mann Jason kept me apprised throughout the process. The service technician also accomplished what was needed and completed the repair in a very timely manner. More

General Service What I took car in for was done to my satisfaction; what I have an issue with is that it was there all day & when I go to pick it up I drive home & my What I took car in for was done to my satisfaction; what I have an issue with is that it was there all day & when I go to pick it up I drive home & my son tells me "mom you have a brake light out" my car was at the dealer all xxxx day & no one there saw it? Thought to fix it? It's just aggrivating when you leave your car someplace all day & are spending alot of money to have it serviced & something so simple is over looked. Bought my car there when they were Cobb County Kia & they are the only ones who's ever worked on it so I am loyal to them! LOVE the people in the customer service part of the service center; they are always nice & laughing & helpful they don't do the service work on the cars! More

Always friendly and smiling Diana is always polite helpful and smiling. She was the contact for both of my vehicles and.she is always professional and courteous tammy and felicia Diana is always polite helpful and smiling. She was the contact for both of my vehicles and.she is always professional and courteous tammy and felicia More

Great Experience I was greeted as soon as I reached the service garage. I felt like I was taken care of by all employees. I didn’t mind spending 2 hours there. I was greeted as soon as I reached the service garage. I felt like I was taken care of by all employees. I didn’t mind spending 2 hours there. More

Professional service Brought vehicle in for engine trouble. Was told needed new engine but it was under warranty. Set me up in a rental car and fixed my vehicle in less th Brought vehicle in for engine trouble. Was told needed new engine but it was under warranty. Set me up in a rental car and fixed my vehicle in less than half the time they said it may take. More

Excellent experience!! Easy to schedule my appointment They got me right in and completed service. Great experience. Even cleaned the car. Thanks guys. Appreciate the Easy to schedule my appointment They got me right in and completed service. Great experience. Even cleaned the car. Thanks guys. Appreciate the excellent service. More