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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,205 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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July 30, 2019
Arrogant Service Department I took my Kia in for an oil change and to check on a persistent starting problem. I spoke with David the Service Manager. I told him that I have had a I took my Kia in for an oil change and to check on a persistent starting problem. I spoke with David the Service Manager. I told him that I have had a starting issue since the vehicle was nearly new. I have had this issue checked many times with no resolution. Now the diagnostic check reveals my battery is bad. At this point David explains that it is my problem even though if they had diagnosed it previously it would have been covered under the warranty. To make matters worse David is arrogant and condescending. I will be taking my business elsewhere in the future. More
by MARIGEDROSE
Verified CustomerEmployees Worked With
David Beamer, Diana Bell
July 30, 2019
expensive service Was $499 to get me in the door then grew to $1600. Was told car would be detailed and wasn’t even washed. For that kind of money and 2 days in shop f Was $499 to get me in the door then grew to $1600. Was told car would be detailed and wasn’t even washed. For that kind of money and 2 days in shop for just service I wasn’t very happy that it didn’t even get a bath as promised. Service counselor was good though. More
by MOOREKEV66
Employees Worked With
Diana Bell
July 29, 2019
Great service from beginning to end Each and every person I have come in contact with smiles and greets you. They offer snacks and a ride if you’re unable to wait. Of course they have a Each and every person I have come in contact with smiles and greets you. They offer snacks and a ride if you’re unable to wait. Of course they have a radius that they stay in, but all in all the service provided is awesome! More
by MImi
Employees Worked With
Robbie Brooks, Diana Bell, Jason Dale
July 29, 2019
Excellent experience. Jason kept me apprised throughout the process. The service technician also accomplished what was needed and completed the repair in a very timely mann Jason kept me apprised throughout the process. The service technician also accomplished what was needed and completed the repair in a very timely manner. More
by WASS2265
Employees Worked With
Jason Dale
July 29, 2019
General Service What I took car in for was done to my satisfaction; what I have an issue with is that it was there all day & when I go to pick it up I drive home & my What I took car in for was done to my satisfaction; what I have an issue with is that it was there all day & when I go to pick it up I drive home & my son tells me "mom you have a brake light out" my car was at the dealer all xxxx day & no one there saw it? Thought to fix it? It's just aggrivating when you leave your car someplace all day & are spending alot of money to have it serviced & something so simple is over looked. Bought my car there when they were Cobb County Kia & they are the only ones who's ever worked on it so I am loyal to them! LOVE the people in the customer service part of the service center; they are always nice & laughing & helpful they don't do the service work on the cars! More
by Tammy
Employees Worked With
Chris shuttle driver, Robbie Brooks
July 29, 2019
Always friendly and smiling Diana is always polite helpful and smiling. She was the contact for both of my vehicles and.she is always professional and courteous tammy and felicia Diana is always polite helpful and smiling. She was the contact for both of my vehicles and.she is always professional and courteous tammy and felicia More
by TAMMY1565
Employees Worked With
Diana Bell
July 26, 2019
Great Experience I was greeted as soon as I reached the service garage. I felt like I was taken care of by all employees. I didn’t mind spending 2 hours there. I was greeted as soon as I reached the service garage. I felt like I was taken care of by all employees. I didn’t mind spending 2 hours there. More
by Jdavi641
Employees Worked With
Diana Bell
July 26, 2019
Professional service Brought vehicle in for engine trouble. Was told needed new engine but it was under warranty. Set me up in a rental car and fixed my vehicle in less th Brought vehicle in for engine trouble. Was told needed new engine but it was under warranty. Set me up in a rental car and fixed my vehicle in less than half the time they said it may take. More
by DAVE0729
Employees Worked With
Robbie Brooks, Jason Dale
July 26, 2019
Excellent experience!! Easy to schedule my appointment They got me right in and completed service. Great experience. Even cleaned the car. Thanks guys. Appreciate the Easy to schedule my appointment They got me right in and completed service. Great experience. Even cleaned the car. Thanks guys. Appreciate the excellent service. More
by LPFAZ1205
Employees Worked With
Robbie Brooks
July 25, 2019
Friendly and prompt From entering to the end I felt at ease knowing that my vehicle was in good hands. Diane was AWESOME!? I just love the way she makes you feel like a From entering to the end I felt at ease knowing that my vehicle was in good hands. Diane was AWESOME!? I just love the way she makes you feel like a relative. More
by BETTYHAMMOND50
Employees Worked With
Diana Bell
