Jim Ellis Kia of Kennesaw - Service Center

Excellent experience I would love to refer this company to anybody . I love the way that when they hit busy the service manager step in and assess and help me and he was d I would love to refer this company to anybody . I love the way that when they hit busy the service manager step in and assess and help me and he was do promo and very helpful and very compassion to the customer specially me I’m single don’t know too much about car and don’t have too much money yo pay. I’m so happy and highly refer this company to anybody I know good job. More

Routine service Came in for routine service, every thing was handled properly. Everyone there made me feel welcome. I was in and out with the car washed in about an h Came in for routine service, every thing was handled properly. Everyone there made me feel welcome. I was in and out with the car washed in about an hour. Robbie Brooks did his usual great work checked me in, kept me advised, told me at the end of the condition of my Kia Soul. Great person to have in your employ. More

Oil change service I always get good services. But this time I waited for 3 hours and it was busy so I was patient till all customers before and after me left. I was the I always get good services. But this time I waited for 3 hours and it was busy so I was patient till all customers before and after me left. I was the last one and no one had talked to me yet as it has been done in the past with Robert Brooks. When one customer came in, I waited 30 minutes more. Advisor talked to him. I realized I had been forgotten. Finally asked if my car was ready to the employee ( didn't get his name) who waited on me at the beginning. Told him I had been waiting for 3 hours. He apologize and stated he was not the service advisor and checked with Diana Bell. He did review what was done and what needs to be done by or before the next visit. Diana Bell took over and did the invoice and I had to remind her that I had a coupon. She corrected it. Both were nice. For all staff members... Just be sure when the papers are transferred from one person to the other so your customers don't have to wait. I did miss having Robert Brooks handle my service. He always checked in with me if there is a problem or a delay. The service is always good and they do make sure your car maintenance is updated and safe. Hope I don't have to wait too long next time or at least check in with me. Thanks! More

Diana Bell took great care of me! I was greeted almost immediately upon my arrival. Diana was friendly and informative. she answered my questions including transparent upfront pricing. I was greeted almost immediately upon my arrival. Diana was friendly and informative. she answered my questions including transparent upfront pricing. She ensured I was aware of the amenities offered at the facility and was even offered shuttle service, I had not received that offer previously. More

Great service. I loved the whole experience. The staff was friendly and Siana showed me around to make sure I knew where everything was. Wonderful!!! I will be back I loved the whole experience. The staff was friendly and Siana showed me around to make sure I knew where everything was. Wonderful!!! I will be back. More

Service The service department was friendly and did a good job with my new KIA. The oil change was done when promised. The car wash was good The service department was friendly and did a good job with my new KIA. The oil change was done when promised. The car wash was good More

Great service We recieved great service from Chris K our service advisor and the service mgr over the service department. They replaced our recalled engine in less We recieved great service from Chris K our service advisor and the service mgr over the service department. They replaced our recalled engine in less than a week and got us back on the road. They helped out with all issues and made the process painless as possible. We will probably trade our car with them and buy a new car from Jim Ellis Kia. Thanks for the great service. More

Happy with my service I had my oil changed. My car was washed. They did a great job. The dealership was clean and snacks and water was provided. Thank you. I had my oil changed. My car was washed. They did a great job. The dealership was clean and snacks and water was provided. Thank you. More

Tire problem I think a charge of $146.00 was excessive to determine that the tires were wearing unevenly I understand I agreed to charge but a adjustment would h I think a charge of $146.00 was excessive to determine that the tires were wearing unevenly I understand I agreed to charge but a adjustment would have made me want to return for future service More