Jim Ellis Kia of Kennesaw - Service Center

Fast & efficient All the folks here work great as team... made quick work of it with a smile... no pressure either...I appreciate that I can go in, ask to get somethin All the folks here work great as team... made quick work of it with a smile... no pressure either...I appreciate that I can go in, ask to get something done & they deliver without high pressure to get me to do other services that aren't required. Sorry don't remember all the names of those I came in contact with... but all service folks and the cashier were all great. More

Great service Was a great experience. Had to get a recall repair done. They were good about letting know the status throughout the repair and explained everything Was a great experience. Had to get a recall repair done. They were good about letting know the status throughout the repair and explained everything. Jason in Service and the rest of the staff was wonderful. More

Diana is a wonderful person to deal with. Diana made our experience at your dealership great. Couldn't asked for better customer service. She is a valuable asset to your dealership. Thank you Diana made our experience at your dealership great. Couldn't asked for better customer service. She is a valuable asset to your dealership. Thank you Diana!!! More

Robbie Brooks-awesome Service Advisor!! Robbie Brooks is an awesome service advisor!! He does a great job of being sure our Kia is up to date on the services needed. When a tech says he/she Robbie Brooks is an awesome service advisor!! He does a great job of being sure our Kia is up to date on the services needed. When a tech says he/she recommends something, Robbie goes over in detail what it is and why it should be done and if it needs to be done now or can wait until another time. He makes sure to check for recalls. Robbie keeps me advised of the status of the car. I primarily use this Kia dealership for service because of Robbie. He has been an advisor here for a long time and that is important to me. Also, there is a new young gentleman, Chris, who was driving the shuttle. He was so pleasant, polite, and professional. More

Kia recall service The staff is amazing! The dealership is way too crowded- no place to park or move around. Vehicle was finished when promised- very friendly and help The staff is amazing! The dealership is way too crowded- no place to park or move around. Vehicle was finished when promised- very friendly and helpful folks! More

No body called me to let me know the status of my vehicle My new kia is been there for more than 30 days. So far nobody has called me to tell me what is going on. I have to call about every week to check and My new kia is been there for more than 30 days. So far nobody has called me to tell me what is going on. I have to call about every week to check and wait on the phone for about 15 to 20 minutes to get the run around... no body knows what is going on with the car, the part or the time i will see my car again. In the mean time i have to make payments on that junk More

Feels like family I am seen by I enter service door and is shown to Ms Bell who is a gem of a great personality always gives update information about vehicle I am seen by I enter service door and is shown to Ms Bell who is a gem of a great personality always gives update information about vehicle More

Doubtful I will return I booked an appointment 5 days in advance, to replace a wheel sensor, it took 7 hours, because they needed authorization from Kia to replace and alrea I booked an appointment 5 days in advance, to replace a wheel sensor, it took 7 hours, because they needed authorization from Kia to replace and already recalled part. Why was this authorization not completed before I arrived? There is no reason a customer should have to wait 6 hours, for work that was completed in 1 hour. Jim Ellis does not put the customer first. I don't know who dropped the ball on this, but it should be addressed. I would love to speak with the service and/or general manager. More

Serviced my Soul Had my daughter's car in for service. They did an excellent job and were very friendly. Diana was very funny and made sure we got the service we neede Had my daughter's car in for service. They did an excellent job and were very friendly. Diana was very funny and made sure we got the service we needed. The car was finished when promised. More

Very well run operation. The service personnel is very friendly and professional. Jason always goes above and beyond when I come in for service or repair. I drive past Kia of The service personnel is very friendly and professional. Jason always goes above and beyond when I come in for service or repair. I drive past Kia of Woodstock to go to Jim Ellis Kia. More