Jim Ellis Kia of Kennesaw - Service Center

fast, efficient, Diana's smarts and kindness Great experience. Always trust Diana Bell judgement and recommendations. That is the main reason I will probably come back to your dealership to buy Great experience. Always trust Diana Bell judgement and recommendations. That is the main reason I will probably come back to your dealership to buy a new Kia soon.Scott More

Routine Maintenance Everything and everyone was exceptional! The waiting time was appropriate. The waiting room was nice and clean. Coffee and snacks were great! Thanks s Everything and everyone was exceptional! The waiting time was appropriate. The waiting room was nice and clean. Coffee and snacks were great! Thanks so much! More

Friendly, fast, efficient! Diana and her team were, as always, friendly, efficient, and took excellent care of my car. There's not much more to add; I got everything I asked for Diana and her team were, as always, friendly, efficient, and took excellent care of my car. There's not much more to add; I got everything I asked for and expected, and clear explanations of what was happening along the way. More

Oil change service Greeted warmly from the attendants in the garage. Jason Dale greeted me and discussed my service with me. He also informed me of the wait time, show Greeted warmly from the attendants in the garage. Jason Dale greeted me and discussed my service with me. He also informed me of the wait time, showed me the waiting area, offered water/snacks, and kept me informed of the status of my car. Service was completed in a timely fashion and the car was washed and vacuumed. I had a very positive experience and will gladly bring my car back for services. Since we bought the car here in 2018, employees have been very helpful, kind, and easy to work with. Thank you Kia! More

Driver's side window will not go up, second time bringing in Had to bring car in for same problem that I brought in for 02/2018 and service rep stated I would need to pay for service. If new sensor was put in, w Had to bring car in for same problem that I brought in for 02/2018 and service rep stated I would need to pay for service. If new sensor was put in, why did it go out so fast. Driver's side window will not go up. More

Excessive wait time The wait time was excessive for what I was getting done. They need to at least offer a free shuttle to the shopping center across the street! The wait time was excessive for what I was getting done. They need to at least offer a free shuttle to the shopping center across the street! More

Oil change and service Service has always been stellar. With the new ownership, it does seem a little less personable but I understand. Quality is quality, though. I appreci Service has always been stellar. With the new ownership, it does seem a little less personable but I understand. Quality is quality, though. I appreciate the service agents being able to accommodate me on a tight schedule that day. More

Great service department! I made an appointment on a Friday for an oil change and check a sensor that had come on and went off. The service advisor (Chris) was great. He met I made an appointment on a Friday for an oil change and check a sensor that had come on and went off. The service advisor (Chris) was great. He met me at the bay and opened my door. We were told it would be Less than 2 hours and we headed to lunch. The work was completed within the time and my car was washed. It was a great service experience. More

Service I am always pleased with the service, staff professionalism and price. The customer service is awesome plus they wash and vacuum my car. The shop is a I am always pleased with the service, staff professionalism and price. The customer service is awesome plus they wash and vacuum my car. The shop is always clean as well. More

Service My customer service lady was great . The place was clean. My service person kept me up to date on the progress of my car. I was out in 45 min My customer service lady was great . The place was clean. My service person kept me up to date on the progress of my car. I was out in 45 min More