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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,195 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,195 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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April 08, 2019
Service department I have always had great service at Jim Ellis Kia. I bought my Sportage new in 2014, and this dealership has done all of the maintenance. I’ve never ha I have always had great service at Jim Ellis Kia. I bought my Sportage new in 2014, and this dealership has done all of the maintenance. I’ve never had an issue. The staff is honest, friendly and knowledgeable. More
by SHANFORTUNE
Verified CustomerEmployees Worked With
Jason Dale
April 08, 2019
Outstanding customer service I always have outstanding customer service here when I have my Kia Optima serviced. Diana Bell has always been my service contact there and she is th I always have outstanding customer service here when I have my Kia Optima serviced. Diana Bell has always been my service contact there and she is the main reason I keep coming back. She cares about her clients and that is hard to find nowadays. More
by KiaOptimaowner
Employees Worked With
Diana Bell
April 08, 2019
Friendly service team, on-time delivery! The service team is on-time, friendly and knowledgeable. My car is always perfectly maintained, clean and finished when promised. It's easy to make an The service team is on-time, friendly and knowledgeable. My car is always perfectly maintained, clean and finished when promised. It's easy to make an appointment, and the waiting area is comfortable. More
by CINDY.PARMAN
Employees Worked With
Diana Bell
April 07, 2019
Diana Bell makes buying a Kia easy for Gary and I Gary has bought me 5 kias in the past 7 years and from customer service too all of our service on all cars Diana Bell has made our life a whole lot ea Gary has bought me 5 kias in the past 7 years and from customer service too all of our service on all cars Diana Bell has made our life a whole lot easier she’s great at what she does. More
by ANGIEMAMA46
Employees Worked With
Diana Bell
April 02, 2019
Oil Change Quick service & friendly employees. Robbie is always quick to check in and gets right to the point & even throws a little humor in to it. Quick service & friendly employees. Robbie is always quick to check in and gets right to the point & even throws a little humor in to it. More
by MARCATPER
Employees Worked With
Robbie Brooks
April 02, 2019
Flat tire They were quick to determine the reason for the flat. Showed me where it was located and advised me that it could be repaired. However, the dealersh They were quick to determine the reason for the flat. Showed me where it was located and advised me that it could be repaired. However, the dealership does not repair flats. The service manager Diana Bell gave me several options in the area that repair flats. The service was wonderful. However, I pay thousands of dollars for my Kia Sorento. It is incomprehensible that the dealer would not repair a quick flat. Especially since I purchased my vehicle at this dealership. More
by LEAMAC1965
Employees Worked With
Diana Bell
April 01, 2019
"Fantastic Experience" Robbie is a sensational service adviser. Very knowledgeable, friendly, great communicator, and was always available to give me updates on my car. Robbie is a sensational service adviser. Very knowledgeable, friendly, great communicator, and was always available to give me updates on my car. He is an asset to Jim Ellis. I will not bring my car to anyone else!!!! More
by MARCROBERGE
Employees Worked With
Robbie Brooks
April 01, 2019
Excellent Service Robbie is the absolute best. Always takes great care of me, I truly appreciate him for all he does and his hard work with the company. Robbie is the absolute best. Always takes great care of me, I truly appreciate him for all he does and his hard work with the company. More
by cehaskins
Employees Worked With
Robbie Brooks
April 01, 2019
It took so long My service adviser was very nice and explained all very well. The service of my car took so long. My car was dropped off around 11:30 am and I was My service adviser was very nice and explained all very well. The service of my car took so long. My car was dropped off around 11:30 am and I was told that I would get a call when the car was ready. No one called me. I went to pick up my car at 3:00 pm and I saw my car in the back parking lot. it was done. I had to wait around 20 min until my adviser would give me my key. He asked me if I would like to wait for another 15 min for the car to be washed. The car must have been washed by the time I arrived. I said no. I couldn't wait longer. Then, he said that the receipt wasn't ready, he will email it to me. and.... I haven't gotten any email with my receipt yet. More
by Marcagor
Employees Worked With
Christian (I think)
April 01, 2019
Satisfied Customer I brought my car in at 7:30 that morning. Jason Dale was very helpful and professional. I needed a ride to work and he was able to assist with that I brought my car in at 7:30 that morning. Jason Dale was very helpful and professional. I needed a ride to work and he was able to assist with that also. The crew made me feel for comfortable and relaxed that I was not going to be taken advantage of as a single female bringing her car in to be evaluated for repairs. Jason also asked if I wanted the complimentary detail and they did an excellent job. I am a truly satisfied customer More
by TANGELIA.BEDFORD
Employees Worked With
Jason Dale
