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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,202 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,202 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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March 12, 2019
8 hours in service for a battery and oil change Poor follow up/communication with service rep, dealer didn't have needed part, but didn't try to obtain part or notify me until I called to follow up Poor follow up/communication with service rep, dealer didn't have needed part, but didn't try to obtain part or notify me until I called to follow up an hour before close after having the car all day. hopefully I can avoid returning to this location More
by Dissatisfied
Verified CustomerEmployees Worked With
Diana Bell
March 12, 2019
Very friendly and personalized experience. Robbie was very friendly and professional. The waiting room was very home-like and had good wifi. Made the experience very easy and comfortable. Br Robbie was very friendly and professional. The waiting room was very home-like and had good wifi. Made the experience very easy and comfortable. Bravo! More
by sbhshop
Employees Worked With
Robbie Brooks
March 12, 2019
Quick smooth SERVICE I was able to drop my car off on my lunch break. I returned back to work within 30 minutes by the shuttle service. The next day to pick my car up was I was able to drop my car off on my lunch break. I returned back to work within 30 minutes by the shuttle service. The next day to pick my car up was the same great service courtesy of Diana Bell and the shuttle service. More
by DULA711
Employees Worked With
Shuttle service , Diana Bell
March 11, 2019
Maintenance Robbie Brooks is the reason I kept buying cars at this dealership he goes above and beyond with customer service He always takes care of the needs Robbie Brooks is the reason I kept buying cars at this dealership he goes above and beyond with customer service He always takes care of the needs and updates on my time More
by JANETMOOTS
March 11, 2019
Excellent Service Robbie was a pleasure to work with. I like the waiting area and everyone I came into contact with was very pleasant. My son has autism and everyone w Robbie was a pleasure to work with. I like the waiting area and everyone I came into contact with was very pleasant. My son has autism and everyone was very kind to him. He enjoyed looking at the cars in the showroom. Thank you. More
by CINDYVK
Employees Worked With
Robbie Brooks
March 11, 2019
Not impressed with the Upselling I brought my KIA in for an OIL CHANGE on Saturday, March 9th. The only people who have touched my 2015 KIA since I purchased it from Cobb County KIA h I brought my KIA in for an OIL CHANGE on Saturday, March 9th. The only people who have touched my 2015 KIA since I purchased it from Cobb County KIA have been employed at this establishment. I have had all of the recommended services and up until it crossed over 100K miles, I kept a service package. I was told that I needed to have my coolant flushed because "it was the wrong color" to the tune of $165.00. The wrong color??? Also, this Coolant flush (recommended at 100K) service was done at the 100K service, or at least it was listed on the receipt. My car now has 140K miles on it. This seems to be a pattern with Jim Ellis. We did not have these issues when the dealership was Cobb County KIA. The last time I visited for an oild change, prior to this Saturday, I was informed that my brakes needed replacing (they did NOT). So, I'll be moving my business. More
by KIMBERLYHANEY
Employees Worked With
Do not remember the service reps name.
March 11, 2019
Excellent Service, even better than Toyota! As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me throu As a 1st timer here, Jason Dale exceeded my expectations in terms of the service I received. He was very knowledgable about my car and guided me through the services that would be provided to keep my car running smoothly. He also made me very comfortable while I waited for the work to be performed. Will surely come back. More
by DARMIEADE
Employees Worked With
Jason Dale
March 11, 2019
Excellent Service Friendly People I just moved from the islands and brought my car with me. People here were super friendly and took good care of both me and my vehicle. It was a super I just moved from the islands and brought my car with me. People here were super friendly and took good care of both me and my vehicle. It was a super busy day but the wait wasn’t too long and the waiting area is comfy with snacks and nice chairs. I love the online scheduling. More
by BLACKKNIGHTTEAGS
Employees Worked With
Diana Bell
March 11, 2019
Ready and Willing Folks at the dealership were ready for my arrival, got the work done, good communication, and let me know what other may be needed. Good experience! Folks at the dealership were ready for my arrival, got the work done, good communication, and let me know what other may be needed. Good experience! More
by LON.SPITLER
Employees Worked With
Diana Bell
March 09, 2019
Oil change Found out I also needed cabin and air filters replaced. Diana got things taken care of efficiently. My car looked better, too, than it did when I arri Found out I also needed cabin and air filters replaced. Diana got things taken care of efficiently. My car looked better, too, than it did when I arrived. More
by Angie
Employees Worked With
Diana Bell
