Jim Ellis Kia of Kennesaw - Service Center

Professionalism Robbie put mind at ease and kept me abreast if the progress. It made the experience pleasant considering the circumstances. I even brought in our ot Robbie put mind at ease and kept me abreast if the progress. It made the experience pleasant considering the circumstances. I even brought in our other Kia for Service the same week. More

Tire replacement program I came in wit a nail in my tire, my first flat tire since I purchased my Kia in 2016. Miranda was quick and ready to help. She went straight to it. Al I came in wit a nail in my tire, my first flat tire since I purchased my Kia in 2016. Miranda was quick and ready to help. She went straight to it. Although the wait was long I left there with a new tire and no additional cost. Thank you for your help Miranda! More

Wonderful service We came in for an oil change on our Kia Forte without an appointment. We were taken in and seated comfortably. Our car was swiftly taken back for th We came in for an oil change on our Kia Forte without an appointment. We were taken in and seated comfortably. Our car was swiftly taken back for the oil change. It was an overcast day and since the oil change could take a while, we decided to go for a walk. Diane in service, came out to us holding two umbrellas "just in case". While on our walk, it started to sprinkle, then pour! We were so grateful for the umbrellas and the promptness, thoughtfulness and professionalism of the staff! And, we didn't get drenched. More

Smooth and no problems with the recall repairs! Diana took great care in helping me and communicating with me on my repairs. She called me to let me know when it was ready and had it done when I tol Diana took great care in helping me and communicating with me on my repairs. She called me to let me know when it was ready and had it done when I told her I needed it! Thank you! More

Efficient and Professional Customer Service 12V charger was not working. Robert ordered the parts; once the parts arrived received an email that they were in and scheduled an appointment. Team g 12V charger was not working. Robert ordered the parts; once the parts arrived received an email that they were in and scheduled an appointment. Team greeted me immediately upon arrival. Robert checked me in, Leah set me up with a courtesy loaner. Everything was done in a few hours. Perfect! More

Quick and easy VIP service. Friendly staff that is eager to give you whatever is needed to make your visit efficient and take good care of you and your vehicle. Friendly staff that is eager to give you whatever is needed to make your visit efficient and take good care of you and your vehicle. More

Incredible Service Experience!!! I recently experienced a service issue with my Kia Forte. It broke down in Salisbury, NC. I reached out to Jim Ellis Kia (selling dealer) for support. I recently experienced a service issue with my Kia Forte. It broke down in Salisbury, NC. I reached out to Jim Ellis Kia (selling dealer) for support. They helped me get the car towed backed to Georgia and repaired it in less than a week - bearing the ETA by 2-3 days. The customer service and repair work were 5-star!!!! Thank you Blake, Andrew, and Robbie for making my experience stress free! You’re the reason I’ve purchased 3 cars from your dealership and will remain a loyal customer... More

Had an issue, they went above & beyond to make it right! I had come into the dealership earlier in the week for an oil change. A couple days later, I noticed oil drippage on my garage floor, so I brought th I had come into the dealership earlier in the week for an oil change. A couple days later, I noticed oil drippage on my garage floor, so I brought the car back in to have it looked at & corrected. My car is no longer dripping, they had washed & vacuumed it, as well as topped it off with gas! Very nice! More

Awesome service Mrs. Bell is a wonderful service advisor! Service and quality of work was great! I will always come back and have Diana's team service my kia. Mrs. Bell is a wonderful service advisor! Service and quality of work was great! I will always come back and have Diana's team service my kia. More

Quick and Easy Super easy to make an online appointment. Simple and fast check-in upon arrival. Shot wait for service to be completed and i was even able to check ou Super easy to make an online appointment. Simple and fast check-in upon arrival. Shot wait for service to be completed and i was even able to check out the new Telluride in the showroom! More