Jim Ellis Kia of Kennesaw - Service Center

Bad gas; no power to car and fuel pump went out No problems. Very patient working with me and the company paying for the damage. Everyone was patient and always kept me in the loop of what was going No problems. Very patient working with me and the company paying for the damage. Everyone was patient and always kept me in the loop of what was going on. More

Efficient and perfect in all aspects!! I brought our 2012 Kia Sedona in for a recall on the Takata airbag check and dealt with Jason Dale the whole way through. He is very polite and profe I brought our 2012 Kia Sedona in for a recall on the Takata airbag check and dealt with Jason Dale the whole way through. He is very polite and professional and clearly knows Jim Ellis' policies and procedures. He made sure that an inspection was performed and advised on some other repairs to ensure the vehicle was safe and proper. I agreed no problem. All work was done to my full satisfaction. Jason was great to work with and clearly an asset to Jim Ellis Kia. Please recognize accordingly. Thank you very much. Jon S. Arth Attorney at Law More

❤️ Kia My car stopped working while I was at a red light. I got a tow to Jim Ellis Kia where I have all my maintenance done. They are always friendly and qui My car stopped working while I was at a red light. I got a tow to Jim Ellis Kia where I have all my maintenance done. They are always friendly and quick. They found out I had bad gas! They had my car back to normal in no time. Thanks guys! More

Good this time This was a positive experience. I only took my Kia to this dealership due to all the recalls on the optima. My past experience at this dealership ha This was a positive experience. I only took my Kia to this dealership due to all the recalls on the optima. My past experience at this dealership has not been good. They quoted me repairs that would cost me a few thousand dollars that were not needed. After quoting me such a high estimate for repairs, I had two additional mechanics look at my car. The repairs were not needed. After they said I needed the repairs, I was approached by three people at this dealership suggesting that I trade my car for a newer model considering the expense I was going to have for repairs. I so much only giving 5 star ratings based on this last service. More

Great Service The service department was so helpful and genuinely happy to help. They were quick yet thorough. I will go back for sure and advise others to do so as The service department was so helpful and genuinely happy to help. They were quick yet thorough. I will go back for sure and advise others to do so as well. More

Great experience! Love the service staff! They took care of all of my needs and even offered to vacuum my floors of the car. I love to come here. They are very nice. They took care of all of my needs and even offered to vacuum my floors of the car. I love to come here. They are very nice. More

Work to Earn Trust Usually, my visits are quick and painless. This one however got off to the wrong start and it took Lavar to keep it from being completely unpleasant. Usually, my visits are quick and painless. This one however got off to the wrong start and it took Lavar to keep it from being completely unpleasant. No one was in the bay when I pulled up to help me. I had to walk in to get assistance. The young lady assigned to me (I forget her name) did not greet me at the time of my appointment. She was called on the pager and did not come. Lavar began the process of helping me. We went over the issues I'd been having and the 45k mile check up that I was early for. Then, Lavar attempted to turn the appointment back over to the young lady who went to call for a ride to the mall. She told me to wait outside at the vehicle and no one came for almost 10 minutes. Finally, while at the mall she calls with several issues and pricing without any explanation. I asked to speak to Lavar and ultimately came back to get information on what was happening. The young lady did not seem particularly knowledgeable. Lavar walked me through everything needed and smoothed out the process and the payment. More

Best service in Atlanta I am always treated with respect at Jim Ellis Kia of Kennesaw and service I receive on my vehicle always meets or exceeds my expectations. I am always treated with respect at Jim Ellis Kia of Kennesaw and service I receive on my vehicle always meets or exceeds my expectations. More

Great The gentleman did a great job of trying to identify a problem I was having with my car. He was determined to find the problem and I greatly appreciate The gentleman did a great job of trying to identify a problem I was having with my car. He was determined to find the problem and I greatly appreciated that. More