Jim Ellis Kia of Kennesaw - Service Center

Diana Bell is the reason why I only get my KIA serviced at Jim Ellis of Kennesaw. My service experience at Jim Ellis has always been professional and timely. I know if Diana why I only get my KIA serviced at Jim Ellis of Kennesaw. My service experience at Jim Ellis has always been professional and timely. I know if Diana recommends specific work done on my KIA during a regular oil change she knows exactly what she is talking about and the additional work is necessary to keep my KIA running great. I feel confident when I leave Jim Ellis that my vehicle is at optimal performance and that I am good until my next regular service. More

Great Service; excellent follow up I asked for service and given all of the information that I needed to make a decision. Alex did great collaboration with the technicians Thanks. I asked for service and given all of the information that I needed to make a decision. Alex did great collaboration with the technicians Thanks. More

Lavar the Star Lavsr always provides fast attentive service. In and out quickly, kept us apprised throughout. He had good recommendations for how to maintain the veh Lavsr always provides fast attentive service. In and out quickly, kept us apprised throughout. He had good recommendations for how to maintain the vehicke in between service visits. More

Recall work I chose Jim Ellis Kia because of a prior bad experience at another Kia dealership. I did not realize until I initiated making a service appointment t I chose Jim Ellis Kia because of a prior bad experience at another Kia dealership. I did not realize until I initiated making a service appointment that Cobb County Kia was now Jim Ellis Kia. I hoped because of the well known name that I would receive excellent service. I was bringing my son's Kia Soul in for recall work that needed to be done. After sitting for over two hours, when the service representative returned from lunch she was horrified that I was still there. Apparently, because I am not a "regular" (returning) customer, my name was dropped from the queue and the vehicle was set aside and others were taken ahead of me. This was even though I had a service appointment. Once the service representative realized what had happened, the car was ready in about an hour. There were attempts to apologize and even an offer to buy me lunch, but at that point I just wanted to get out of there. The service rep was very polite and helpful and went out of her way to help me once she realized there was a problem. It seems this is something that happens somewhat frequently to "new" service customers... So, if you know there has been an issue with names dropping from the queue, why haven't you fixed the problem ?? I really expected better service than this from a well known name in car dealerships. More

Efficient service We purchased of new KIA Sorento from Jim Ellis in January. This was our first 5000 mile service. It was completed in less than an hour. The servic We purchased of new KIA Sorento from Jim Ellis in January. This was our first 5000 mile service. It was completed in less than an hour. The service rep was friendly and knowledgeable. More

Awesome Everytime I get an oil change or brakes done I'm out within an hour or hour in a half the latest. The service worker's are very nice they keep you inf Everytime I get an oil change or brakes done I'm out within an hour or hour in a half the latest. The service worker's are very nice they keep you informed about your vehicle. More

Great service Very good service. Lavar made the experience great. Very informative and friendly. Everyone needs employees like him. Nobody likes having to get their Very good service. Lavar made the experience great. Very informative and friendly. Everyone needs employees like him. Nobody likes having to get their car serviced. He made it painless. More

Great experience Every single person I came into contact with was helpful, eager to please, and very courteous. Service was excellent. Would highly recommend Jim El Every single person I came into contact with was helpful, eager to please, and very courteous. Service was excellent. Would highly recommend Jim Ellis Kia to others. More

Great customer service!! The service center and Robbie are great. Robbie always answers all of my questions and is just fun to talk with!! Service is quick and always prompt. The service center and Robbie are great. Robbie always answers all of my questions and is just fun to talk with!! Service is quick and always prompt. Love my Sportage!!! More

Lazy staff, had to ask for basic paperwork I made an appointment for 11am on a Saturday for the 75,000 mile inspection on my car. At 1:30pm my car was ready, and we headed back to the dealershi I made an appointment for 11am on a Saturday for the 75,000 mile inspection on my car. At 1:30pm my car was ready, and we headed back to the dealership. The technician paperwork was not filled out, and these records are very important to me and the resale value of my car. I had to ask that the red/yellow/green paperwork be filled out on my inspection and this took an additional 15 minutes. The paperwork was returned with everyone showing green, which is suspicious that not one item on the inspection showed a medium yellow status. After arriving home, I realized that during my oil change, the mileage sticker had not been updated on my windshield, and my washer fluid was still low even though I had been charged for more washer fluid. I know these items are trivial, but they are also basic care. I spent $250 at the dealership, which is a lot of money to me. I expect to be taken care of better than this, and I have had better experiences with Cobb County Kia then Jim Ellis Kia. I will be taking my car elsewhere after this, as this service did not meet my expectations. More