Jim Ellis Kia of Kennesaw - Service Center

After Market Break Pads can cost you My Kia Soul was making a loud humming noise which started after I got my breaks done at a local service provider. I thought that I would save some mon My Kia Soul was making a loud humming noise which started after I got my breaks done at a local service provider. I thought that I would save some money by not using the dealership where I purchased my car. Well I took it in to the dealership the first time and the noise could not be duplicated so I took it to the shop where I got my breaks done and they could not find a problem with the breaks and told me that the sound was coming from the steering column so I took it back a second time to the dealership and this time we duplicated the problem and the service technician said that it was a strange issue. He noticed that one of my wheels was showing excessive break dust (Dirty) while the other was clean. The problem was the after market break pads so they fixed it by installing OEM pads and the problem was solved. Point: After Market pads can cost you in the long run. My Service Advisor was Jason Dale and he was Great! More

Service for recall item Everyone is terrific. Diana Bell is my service person and she is always very helpful. This time y'all noticed that my brake light was out and fixed Everyone is terrific. Diana Bell is my service person and she is always very helpful. This time y'all noticed that my brake light was out and fixed it. That was great cause I would have never seen it. More

Diana Bell took very good care of me and my 2013 Kia Sportage SX, as she always does. Will be looking to buy the new Kia Creed when you get it and main reason took very good care of me and my 2013 Kia Sportage SX, as she always does. Will be looking to buy the new Kia Creed when you get it and main reason will look to buy it from your dealership is because Diana Bell is there. Scott More

Multi item checklist completed for out of state trip Service tech and point of contact checked records and completed all needed service in record time. Diana was able to get work done sooner than expecte Service tech and point of contact checked records and completed all needed service in record time. Diana was able to get work done sooner than expected knowing I had an appointment later in the day even though I was a walk-in. More

Very Happy with my Jim Ellis exprience While it took 2 visits to fix my problem (part not in the first time). Diana and the service crew at Jim Ellis are always super helpful. I appreciate While it took 2 visits to fix my problem (part not in the first time). Diana and the service crew at Jim Ellis are always super helpful. I appreciate the fact that the Employees at this dealership are the same from visit to visit. They really seem to care about the service they give each customer. More

Amazing service Everyone I came in contact with was so personable, so nice and focused on my needs. The service was done quickly and efficiently. I highly recommend Everyone I came in contact with was so personable, so nice and focused on my needs. The service was done quickly and efficiently. I highly recommend Jim Ellis Kia of Kennesaw. More

Great experience We came in due to a dead battery on a car less than 2yrs old. The dealership close to our house wanted us to buy it even though it was under warranty, We came in due to a dead battery on a car less than 2yrs old. The dealership close to our house wanted us to buy it even though it was under warranty, and said it would be several hours before they could look at it. We decided to try another shop, and are very glad we did. Our serviceman Lavar was very friendly and helpful. He informed us that the battery was definitely covered by warranty. We were finished within an hour. It was definitely worth the drive. Thanks so much and we will return. More

My service is always great friendly service team I have been coming to the dealership for about 5 years Lavar was my salesman and now my service person. I enjoy going into the dealership its like vis I have been coming to the dealership for about 5 years Lavar was my salesman and now my service person. I enjoy going into the dealership its like visiting friends and met a new service person named Rene she is my new friend, Diana and Robbie very nice and friendly all the time. My only request is to get the granola bars back as a snack thank you. More

Excellent Service Best experience! Customer service and dedication is amazing! Had an incredibly nice time overall. Shuttle services are excellent! Technologist was sup Best experience! Customer service and dedication is amazing! Had an incredibly nice time overall. Shuttle services are excellent! Technologist was super efficient! Leanna took me in and I wasn’t even set up with her. Then Jason took over and just gave me the best customer service ever! Super recommend these guys! More

Oil change /maintenance I was very pleased with service given. My service agent went out of her way to get me in and out. Dianna was friendly and very helpful I was very pleased with service given. My service agent went out of her way to get me in and out. Dianna was friendly and very helpful More