Jim Ellis Kia of Kennesaw - Service Center

Awesome Family Business This team did a great job. Renee in CS made sure that everything was done and delivered with passion and purpose. I will be back. This team did a great job. Renee in CS made sure that everything was done and delivered with passion and purpose. I will be back. More

Incomplete service Bought a brand new Kia in May, Went here for my first routine service. My cars low air pressure light was on because my two front tires were low, and Bought a brand new Kia in May, Went here for my first routine service. My cars low air pressure light was on because my two front tires were low, and I assumed when they rotated my tires and did the other inspections that they would put air in my tires. unfortunately, the light was still on when I got my car back and my two front tires are still low... meaning they lied and didn’t even rotate my tires. The people were very nice when they spoke with me, but it all seemed a little disorganized and they didn’t work well together More

very efficient The Rep serviced my vehicle very well and I'm satisfied with her service. I think she was very efficient and pleasant to deal with. James Miller The Rep serviced my vehicle very well and I'm satisfied with her service. I think she was very efficient and pleasant to deal with. James Miller More

Jason Dale gave an excellent customer service. Even though the repair of my car could take a long time, Jason was always clear about the status of my car and helped me feel confortable that the job Even though the repair of my car could take a long time, Jason was always clear about the status of my car and helped me feel confortable that the job was going to be done correctly. More

It was Great They did an excellent job. I felt welcomed and my needs questions were answered. I would come back for services all the time. They were all profession They did an excellent job. I felt welcomed and my needs questions were answered. I would come back for services all the time. They were all professional. More

Great people! Great people to deal with. Always fast and honest with all the work that I have done over the years. Can't be happier with everyone there. Great people to deal with. Always fast and honest with all the work that I have done over the years. Can't be happier with everyone there. More

Excellent service Diana was awesome. She kept me informed and made sure that the my short wait time was comfortable. I was very pleased with the service. Diana was awesome. She kept me informed and made sure that the my short wait time was comfortable. I was very pleased with the service. More

EXCEPTIONAL Service! Simply put, I have never in my life received the level of QUALITY customer service from any car dealership, of any brand at any point in my life - and Simply put, I have never in my life received the level of QUALITY customer service from any car dealership, of any brand at any point in my life - and I am in my 40's! Diana gave new meaning to the phrase "above and beyond". Diana was professional, communicative, responsive, thoughtful, polite... It inspired me to improve my own work performance at my job. Because of her I am now a Jim Ellis Kia customer for life! I can only describe my experience by saying that I was treated like family and I have never experienced that from a car dealership before. Keep up the great work Diana! Jim Ellis Kia Management: She deserves a raise because she's earned it customer by customer! More

Quick and efficient Not only was Robbie and the team very quick to accommodate my oil change at short notice but they had me in and out within a 30 min timeframe! I will Not only was Robbie and the team very quick to accommodate my oil change at short notice but they had me in and out within a 30 min timeframe! I will definitely be back very soon! More

Excellent service!!! The service was excellent and the waiting time is not that long. I definitely recommend this dealer and the person of service department, Lavar Frede The service was excellent and the waiting time is not that long. I definitely recommend this dealer and the person of service department, Lavar Frederick. More