Jim Ellis Kia of Kennesaw - Service Center

unbelievable care & concern Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil t Went in for my usual oil change. Found out my oil pan needed to be replaced due to some "screws", I believe, that were stripped and causing the oil to leak out. Upon hearing this and the additional cost and down time, I got visibly upset. I must include this fact. I had just returned home 2 weeks prior to this time, after having my transmission replaced(under warranty) while driving in N.Y. and lost 12 days of hotel costs and food while waiting for my transmission to be replaced. What started out to be a 7 day trip turned into an additional 2, unplanned weeks away from home. SO, finally settling back home and trying to get back into a regular routine and then getting this news was completely upsetting. After hearing my story and seeing how upset I was, Jim Ellis Kia couldn't have been more helpful. The General Manager, Terrence Liddell, was advised of my situation by the Service Advisor, Jason Dale. Mr. Liddell offered to cover the entire expense of the oil pan replacement as well as giving me a brand new 2019 Sorento loaner. I was visibly in tears. I truly couldn't believe how generous and kind these managers were and are. I HIGHLY recommend Jim Ellis Kia . More

A fixed car! The mechanic knew what the problem was and fixed it! I chose to wait for my car while being serviced and was checked on many times. Water and snacks w The mechanic knew what the problem was and fixed it! I chose to wait for my car while being serviced and was checked on many times. Water and snacks were available. Wi Fi also available More

Quick Serive Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you Service was very good and my car was done on time. I had the 30K service and afterwards my car ran just like new. Thank you More

The service was excellent I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. More

Bad service When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife go When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife goes in for oil change and was told that she need a alignment at only 20,380 miles and the warranty doesn't cover it. Then I was told when all said and done I would have to pay $118 but alignment only $89.95. The rest of the money is for a pair of gloves and paperwork. More

Clear & concise I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jaso I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jason treated me with respect, spoke to me with kindness & concern & answered all of my questions. The cost of an alignment was even less than my regular mechanic. Parts were ordered & received quickly & I was without my vehicle for a very short time. There was no part of my experience that was not pleasant. More

Amazing customer service . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professi . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professional employees. More

Did easy work, took way too long My service was an oil change, tire rotation, and a recall that was simply a software update. The service took way too long. I had made an appointmen My service was an oil change, tire rotation, and a recall that was simply a software update. The service took way too long. I had made an appointment in advance thinking this would making things simpler. But it took over an hour and a half. They also did not keep me informed as to the timing. Bring back Cobb County Kia. More

Horrible they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else an they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else and they fixed it. More