Jim Ellis Kia of Kennesaw - Service Center

The service was excellent I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. I had great service. I was greeted and waited on. My car was ready in a timely manner. They offered me a snack and a place to sit. More

Bad service When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife go When I bought the car I was told by salesmen the warranty covered bumper to bumper except brakes and tires because of normal wear and tear. My wife goes in for oil change and was told that she need a alignment at only 20,380 miles and the warranty doesn't cover it. Then I was told when all said and done I would have to pay $118 but alignment only $89.95. The rest of the money is for a pair of gloves and paperwork. More

Clear & concise I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jaso I scheduled an appt. for recall work & much to my delight, discovered there was an extended warranty on another issue. My car is not brand new. Jason treated me with respect, spoke to me with kindness & concern & answered all of my questions. The cost of an alignment was even less than my regular mechanic. Parts were ordered & received quickly & I was without my vehicle for a very short time. There was no part of my experience that was not pleasant. More

Amazing customer service . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professi . Problem diagnosed and solved and I was kept informed every step in the process. I highly recommend this service center and the friendly and professional employees. More

Did easy work, took way too long My service was an oil change, tire rotation, and a recall that was simply a software update. The service took way too long. I had made an appointmen My service was an oil change, tire rotation, and a recall that was simply a software update. The service took way too long. I had made an appointment in advance thinking this would making things simpler. But it took over an hour and a half. They also did not keep me informed as to the timing. Bring back Cobb County Kia. More

Horrible they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else an they said they check my tires cuz the tire light was on they didn't check the tires they just put air in. It had a nail so I took it somewhere else and they fixed it. More

Amazing time Ms Diana is everything! She’s so personal and even helped get me some info on extra things for my car. She will be my number one from now on. I got an Ms Diana is everything! She’s so personal and even helped get me some info on extra things for my car. She will be my number one from now on. I got an oil change and tire rotation. More

Great service! No waiting time . Agent polte and professinal Great service. Provided payment options.Service completed during time frame given. Refer at window sticker reminder for next service.Very pleasant and Great service. Provided payment options.Service completed during time frame given. Refer at window sticker reminder for next service.Very pleasant and knowledgeable of areas to service. More

Radio Problem They took care of me. My tec was Jason. I went through several Dealership for the same problem kia at ed volyes didnt help me at all. So that's when They took care of me. My tec was Jason. I went through several Dealership for the same problem kia at ed volyes didnt help me at all. So that's when I went to Jim Ellis of kia in kennesaw all my problems were solved. I got my radio fix.😁 More