Jim Ellis Kia of Kennesaw - Service Center

A person who loves their job, shows it. The first day I went to the service center I talked to a young lady, not once did she look at my car before giving me advice to call my insurance comp The first day I went to the service center I talked to a young lady, not once did she look at my car before giving me advice to call my insurance company, I was there 2 hours trying to find someone to help me. The second day I went Lavar met me when I pulled up and took me seriously and within an hour he had answers and a plan. Thanks to Lavar my car is fixed and I'm a satisfied customer again. More

My service with Kia of Kennesaw has always been excellent! That I truly don't take for grant ... I very happy with knowing my car will get the professional service it needs. To keep my vehicle dependable runni That I truly don't take for grant ... I very happy with knowing my car will get the professional service it needs. To keep my vehicle dependable running like it suppose too. That within it self gives me the peace of mind, that keep me coming back... That so much Kia of Kennesaw for making me a very satisfied customer.... More

Recall Trip We came there because we received a recall in the mail for our 2015 Optima, and we decided to get our oil changed at the same time. The service we go We came there because we received a recall in the mail for our 2015 Optima, and we decided to get our oil changed at the same time. The service we got from the person we dealt with was phenomenal. We just loved Jason Dale! More

In & Out Service Service was fairly quick with a complimentary car wash clean bathrooms, snacks, beverages and free Wifi. All associates were very friendly and ready t Service was fairly quick with a complimentary car wash clean bathrooms, snacks, beverages and free Wifi. All associates were very friendly and ready to help. More

Very Disappointed!!! We've been Kia owner's for over 10 years & have referred MANY friends & family to this specific Kia dealer because of our experiences. We used to swe We've been Kia owner's for over 10 years & have referred MANY friends & family to this specific Kia dealer because of our experiences. We used to swear by Kia but I have to tell you that as of late, our experience with new ownership & their willingness to Make Things Right has left a very bad taste. To the point of never wanting to buy another Kia vehicle again. All over a $400 - $500 repair that SHOULD BE Covered under warranty. The problem is NO ONE ever told us there's a problem & it had to be fixed by 12,000 miles. There was NEVER a letter, or email or phone call. There was NEVER the service tech saying, "Hey, there's a problem with your Year, Make & Model Kia" whenever we brought it in for service. So Service & Corporate are saying they won't cover this repair because we've exceeded the mileage of warranty. What a load of CRAP! You SHOULD make this right. I could see if notices were sent and we just ignored them but there was NOTHING sent to notify us. Even when we did bring it in and told the tech what it was doing they couldn't figure it out. He didn't even know about the Notice. We had to take it to an outside mechanic who told us about the service bulletin in less then 5 mins after I explained the problem to him. So Please tell me if your own techs don't know what the xxxx is going on why should your loyal customers be penalized? It sickens me the hoops we have to jump through to try and get this fixed & covered by the warranty. The way I feel right now with the lack of ownership to fix this problem, I would submit a rating of ZERO stars. The lack of taking responsibility to make things right has put the final nail in the coffin. If a problem that was/IS a KNOWN issue can't be fixed, I will never buy another Kia again & I will personally make it a point to make sure everyone I know & come in contact with knows why they shouldn't buy Kia either. We are STILL waiting for a follow up call that was supposed to happen days ago & when we called to follow up we are getting the "It's still being reviewed & still collecting information." What is there to review, you've got all the information you need? The problem doesn't go away by ignoring us, it's just adding fuel to the fire. Signed, Disgusted & Disappointed More

Restored my trust in Kia service! Carriage in Woodstock was not helpful with Warranty/Service. Contacted Jim Ellis in Kennesaw and spoke with Robbie who took excellent care of my situ Carriage in Woodstock was not helpful with Warranty/Service. Contacted Jim Ellis in Kennesaw and spoke with Robbie who took excellent care of my situation. More

great Diana has always helped me. She is quick to understand the problem. Writes it up and keeps us updated. Usually delivers on time. Communications skill Diana has always helped me. She is quick to understand the problem. Writes it up and keeps us updated. Usually delivers on time. Communications skill are great. More

Good Service from Leanne Good and Prompt Service from Service personnel, Leanne Knight. Pleasant waiting area and cashier service. I have nothing else to say so please accep Good and Prompt Service from Service personnel, Leanne Knight. Pleasant waiting area and cashier service. I have nothing else to say so please accept my comments. More

Amazing as Usual! Diana Bell is the number one reason i come to Kia for service. She listens, gets to the root of the problem, aids in coming up with affordable soluti Diana Bell is the number one reason i come to Kia for service. She listens, gets to the root of the problem, aids in coming up with affordable solutions, and keeps you informed as to whats going on with your vehicle at all times. Communication is key and she has it down pat! Will continue coming as long as she is there!!! More

Exceptional Service! Ask for Leanne! She was so friendly, thorough and helpful! She went out of her way to track me down as I was leaving to tell me "Thank You" for work Ask for Leanne! She was so friendly, thorough and helpful! She went out of her way to track me down as I was leaving to tell me "Thank You" for working with her! And this was just a regular oil change and 15,000 mile checkup! Nothing special done to my car but her attitude and gratitude made a HUGE difference in my day! More