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Jim Ellis Kia of Kennesaw - Service Center
Kennesaw, GA
4,193 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,192 Reviews of Jim Ellis Kia of Kennesaw - Service Center
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September 06, 2018
Excellent My visit was great and they completed a recall, which was a surprise to me. So I was there for several hours. He kept me posted. My visit was great and they completed a recall, which was a surprise to me. So I was there for several hours. He kept me posted. More
by FULLERNELL
Verified CustomerEmployees Worked With
Lavar Frederick
September 05, 2018
Service with a smile Diana was very helpful, and the experience over all was very pleasant. I needed an oil change as my service was past due. Diana recommended a 30,000 t Diana was very helpful, and the experience over all was very pleasant. I needed an oil change as my service was past due. Diana recommended a 30,000 tune up. It wasn't a long wait. This has been the service center I've gone to in the past, and will continue to use. More
by TBONSY
Employees Worked With
Diana Bell
September 05, 2018
car in for routine service brought car in for routine service and techs spotted a potentially problematic issues which was repaired immediately. I was brought back and the probl brought car in for routine service and techs spotted a potentially problematic issues which was repaired immediately. I was brought back and the problem was shown to me before repair More
by ANJING
Employees Worked With
Lavar Frederick, Diana Bell
September 05, 2018
Great First Experience The friendliness of everyone at this location especially Lavar was a great first experience that will allow me to come back, and possibly purchase my The friendliness of everyone at this location especially Lavar was a great first experience that will allow me to come back, and possibly purchase my next Kia from them! More
by HJSUTT
Employees Worked With
Lavar Frederick
September 05, 2018
Long wait but friendly service I had my car brought in because it had a bad battery (didn't know that at the time). I was able to come in without an appointment and they did their b I had my car brought in because it had a bad battery (didn't know that at the time). I was able to come in without an appointment and they did their best to take care of me. I was there for several hours, but they did get me a loaner car so I could run errands that were needed. Lavar was truly impressive from the moment I walked in. I got a friendly greeting, felt like he was really taking care of me. I also saw him do the same with many others that came in. He was a shining star! More
by Lindsay.Chung
Employees Worked With
Lavar Frederick, Robbie Brooks
September 05, 2018
Disappointing Service Yes, the department was able to fix the problem. However, it was very disappointing on their interpretation of the 10year/100,000mile POWERTRAIN warr Yes, the department was able to fix the problem. However, it was very disappointing on their interpretation of the 10year/100,000mile POWERTRAIN warranty. My Optima Hybrid suddenly stopped working and the culprit was a safety disconnect fuse in the POWERTRAIN, yet it is not covered under the 10yr/100000mile POWERTRAIN warranty. And to add insult to this $400 repair, they just wanted to argue with me about the fact that it was not covered. Definitely shed light on their attitudes to service. I will not be bringing either of my two KIAs back to this service department and quite frankly, I will probably never buy another KIA due to how upset they made me over this $400 repair. Way to look out for customer loyalty. More
by servicechangeseverything
Employees Worked With
Jason Deal
September 05, 2018
Tires rotated and oil change I was very pleased with the prompt car service and excellent customer service. I was told it would be about an hour and a half and it was done in abo I was very pleased with the prompt car service and excellent customer service. I was told it would be about an hour and a half and it was done in about an hour. More
by PPSNOOK
Employees Worked With
Jason, I believe in service. Then, I spoke with a gentleman who use to be is police chief...very nice.
September 04, 2018
Visit 8/31/2018. very nice qualified people who cared about the service they provided. they noticed the alignment was out and fixed it for me. I'll be back! Thank you very nice qualified people who cared about the service they provided. they noticed the alignment was out and fixed it for me. I'll be back! Thank you Diana and staff More
by NANCY.I.SMITH
Employees Worked With
Diana Bell
September 04, 2018
Service Department I absolutely love the Kia dealership! Lavar went above and beyond to ensure my car was fixed and that I was able to be transported to and from work... I absolutely love the Kia dealership! Lavar went above and beyond to ensure my car was fixed and that I was able to be transported to and from work...Initally buying my car and making such a huge financial commitment I was so indecisive about it but dealing with Kia I have yet to be let down! More
by greenkhadija
Employees Worked With
Lavar Frederick
September 03, 2018
Quick dependable service My Kia Optima was due for service. They got me in the same day, got me out in record time, washed my car, and vacuumed it too. My representative wa My Kia Optima was due for service. They got me in the same day, got me out in record time, washed my car, and vacuumed it too. My representative was friendly as well. Very nice waiting area with TV, snacks, and drinks. My car runs like a champ! Thank you Jim Ellis of Kennesaw Kia! More
by KATHYBGA
Employees Worked With
Robbie Brooks
