Jim Ellis Kia of Kennesaw - Service Center

Very attentive, but I left sounding worse than when I came. The service rep was very attentive to my time and safety, but my car sounded much worse than when I arrived. I should not have been allowed to drive The service rep was very attentive to my time and safety, but my car sounded much worse than when I arrived. I should not have been allowed to drive off the lot with my car sounding the way it did. Not only should the trouble been explained better it should have been demonstrated so I could have made a more informed decision about the service I should have received. More

Cordiality and good Service People were very cordial there. Robbie Brooks was very attentive. The young shuttle driver was very polite. The service was well done. I would recomme People were very cordial there. Robbie Brooks was very attentive. The young shuttle driver was very polite. The service was well done. I would recommend this dealer to my friends. More

Very nice and everything was explained in full detail Everyone was friendly and helpful. The place was clean, and i did not have to wait long. The price was good and everything was explained in full detai Everyone was friendly and helpful. The place was clean, and i did not have to wait long. The price was good and everything was explained in full detail More

Customer Service Goes Along Way Diana Bell is one of the main reasons I return to have service work for my 2013 KIA. I will pay more to come to this KIA location because of the custo Diana Bell is one of the main reasons I return to have service work for my 2013 KIA. I will pay more to come to this KIA location because of the customer service provided by Diana Bell and others. Thank you! - Eric More

Maintenance Visit Everything in the service department was excellent from the greeting to the departure of having my oil changed and tires rotated. Service advisor D Everything in the service department was excellent from the greeting to the departure of having my oil changed and tires rotated. Service advisor Diana Bell went above and beyond her call of duty for my visit. More

Superstar Lavar Lavar was beyond helpful and always kept me updated on the process of my car. He apologized even when he didnt need to, if he felt me or any other cu Lavar was beyond helpful and always kept me updated on the process of my car. He apologized even when he didnt need to, if he felt me or any other customer was waiting too long. He made sure do his best to attend to each of us equally. More

Very good experience Everyone was very attentive and helpful to make sure I was taken care of and quickly. Car was ready early. They washed and vacuumed my car and had it Everyone was very attentive and helpful to make sure I was taken care of and quickly. Car was ready early. They washed and vacuumed my car and had it sitting up front. More

AWESOME JOB, Y'ALL Team was helpful, prompt, and courteous. Doors held open for me, courtesy shuttle provided, and complimentary snacks and drinks were made available. T Team was helpful, prompt, and courteous. Doors held open for me, courtesy shuttle provided, and complimentary snacks and drinks were made available. The team was knowledgeable and polite. 5/5. Would break something on Kia again ; ) More

Don’t trust this dealership. Went in for break issue. They charged me for an unnecessary service. Tried to charge between $694-$2500 for more services because they didn’t know wha Went in for break issue. They charged me for an unnecessary service. Tried to charge between $694-$2500 for more services because they didn’t know what was wrong. No one offered to call Kia or try to see if there was a manufacturer defect. I called Kia to get a goodwill ticket on my own. The very next day after car was repaired, the battery was dead. I’m not sure they didn’t tamper with the battery to get more money from me. Did not feel like my time or money was valuable to them. I will not return. More

Shocking Shocked to hear what repairs were needed and the cost for repairs on a vehicle that has slightly over 90,000 miles. Very upsetting!! One repair was co Shocked to hear what repairs were needed and the cost for repairs on a vehicle that has slightly over 90,000 miles. Very upsetting!! One repair was covered by my extended warranty. The other repairs were not, so I was unable to have the repairs done. I feel Kia should take care of the repairs since it is a safety issue with the airbag. More