Jim Ellis Kia of Kennesaw - Service Center

Shocking Shocked to hear what repairs were needed and the cost for repairs on a vehicle that has slightly over 90,000 miles. Very upsetting!! One repair was co Shocked to hear what repairs were needed and the cost for repairs on a vehicle that has slightly over 90,000 miles. Very upsetting!! One repair was covered by my extended warranty. The other repairs were not, so I was unable to have the repairs done. I feel Kia should take care of the repairs since it is a safety issue with the airbag. More

WONDERFUL SERVICE EXPERIENCE My Sorrento had a recall for ECU Logic Upgrade, Appointment was easily scheduled to accommodate my convenience. Diana Bell was courteous, friendly a My Sorrento had a recall for ECU Logic Upgrade, Appointment was easily scheduled to accommodate my convenience. Diana Bell was courteous, friendly and exceeded my expectations. More

Great service I am always greeted warmly. My vehicle's service is seen to right away. The service department is efficient, friendly and helpful. I try to work with I am always greeted warmly. My vehicle's service is seen to right away. The service department is efficient, friendly and helpful. I try to work with the same service rep, they get to know me and my vehicle. I have requested Robert Brooks and he always takes care of any maintenance or concern. More

Best Service Ever Two visits to this location, two outstanding experiences. Supremely professional. I had a temporary tag from Alabama, and the tag was paper. I already Two visits to this location, two outstanding experiences. Supremely professional. I had a temporary tag from Alabama, and the tag was paper. I already lost one shredded by the rain. So I couldn't get a free car wash at the dealer? Not true. My service rep, Lavar, removed the tag, got the car washed, and personally put the tag back on the vehicle. I am thrilled. He's the best! More

Great KIA dealership. I purchased my KIA from this dealership, have used their service dept. since then and have always been happy. I will be happy to refer Jim Ellis Kia I purchased my KIA from this dealership, have used their service dept. since then and have always been happy. I will be happy to refer Jim Ellis Kia to others. Thank you More

GREAT service The service is great. The people are nice and friendly. Explained everything and did not pressure me to do service that was not needed on my car. The service is great. The people are nice and friendly. Explained everything and did not pressure me to do service that was not needed on my car. More

Service Advisor Diana Bell, is a great Service Advisor. She has been help me all the time I come by at the dealership she always try to help out whatever I need and i Diana Bell, is a great Service Advisor. She has been help me all the time I come by at the dealership she always try to help out whatever I need and if have any concerns about my car she’s always there to give me a good invoice and what I have to do next. Thank you Diana for all your help. More

Friendly and efficient Leanne gave excellent customer service. She was able to answer my questions and advised accordingly. I was in out quicker than expected. Most everyone Leanne gave excellent customer service. She was able to answer my questions and advised accordingly. I was in out quicker than expected. Most everyone I've fealt with at this dealership has been very friendly and helpful More

8/18/2018 Visit Good service however problem unresolved with bk up camera. Still blurred lines at bottom which is why i brought it in. Please call Mandison Wilder Good service however problem unresolved with bk up camera. Still blurred lines at bottom which is why i brought it in. Please call Mandison Wilder More

Pleasure Now a days it is a breath of fresh air to go to a buisiness that treats the customer as if they were important. I was made to feel like I was the only Now a days it is a breath of fresh air to go to a buisiness that treats the customer as if they were important. I was made to feel like I was the only customer they had to worry about and it made me feel wonderful. There is a Kia dealer 15 minutes away from me that I have been taking my Kia to until now!!!!! Thanks Jason for making me feel welcome More