Jim Ellis Kia of Kennesaw - Service Center

Better than I expected Arrived at my scheduled appointment time for first oil change, out in 40 minutes with a wash included. They treated me like a VIP and I am glad I boug Arrived at my scheduled appointment time for first oil change, out in 40 minutes with a wash included. They treated me like a VIP and I am glad I bought my new car there. More

Pleasure Now a days it is a breath of fresh air to go to a buisiness that treats the customer as if they were important. I was made to feel like I was the only Now a days it is a breath of fresh air to go to a buisiness that treats the customer as if they were important. I was made to feel like I was the only customer they had to worry about and it made me feel wonderful. There is a Kia dealer 15 minutes away from me that I have been taking my Kia to until now!!!!! Thanks Jason for making me feel welcome More

Outstanding Service I called the dealership, since I had recently moved to the area. I was greeted very politely by Diana over the phone and she gave me instructions on I called the dealership, since I had recently moved to the area. I was greeted very politely by Diana over the phone and she gave me instructions on how to get there. She even waited for me at the entrance. I was able to make an appointment the same Saturday I called. The service to my car was quick and I was out and done within the hour. Thanks to Diana for her excellent service. That is what I call outstanding service! I highly recommend people to visit Jim Ellis Kia of Kennesaw. More

Great job!!!! Awesome job as always big props for Lavar he is the best!! Thanks so much and see you next time. You guys are the best. Awesome job as always big props for Lavar he is the best!! Thanks so much and see you next time. You guys are the best. More

Oil Change The people here are all very nice, only complaint is it takes 3-4 hours for a simple oil change. That's good bit of time on a Saturday when it's your The people here are all very nice, only complaint is it takes 3-4 hours for a simple oil change. That's good bit of time on a Saturday when it's your only day off. More

Tire replacement and oil change Thank you for the great service. Diane was very thorough and eager to assist with my need. She was able to check and make sure the tire replacement fe Thank you for the great service. Diane was very thorough and eager to assist with my need. She was able to check and make sure the tire replacement fell under the warranty which made me very happy! More

Review After Service Done on 8/18/2018 I was approached by Robbie in the waiting room and he stated that the Cabin Air Filter is dirty and it needs to be replaced. I told him that it shoul I was approached by Robbie in the waiting room and he stated that the Cabin Air Filter is dirty and it needs to be replaced. I told him that it should not be dirty as I just replaced it last month (July 2, 2018 to be exact). I guess they should check it first before making an assumption. Also, when I opened the hood, there was a string of foam pulling toward the engine fan. I had to shut the engine off to pull out the foam as it about to get caught in the engine fan. I am not sure what was the significance of that foam, but look likes it came loose from somewhere. Other than that, my Sorento runs fine at this time. More

Great experience! Thanks Robbie Brooks for a great experience! I came in to a friendly staff...my daughter had a blast in their kids room and was out quick and they did Thanks Robbie Brooks for a great experience! I came in to a friendly staff...my daughter had a blast in their kids room and was out quick and they did a recall I didn’t even know I had! Great looking out! More

Awesome! Everyone was very helpful. They wanted me to get in and out with the best deal possible. The staff was also very nice and respectful. Everyone was very helpful. They wanted me to get in and out with the best deal possible. The staff was also very nice and respectful. More

Great Customer Service My experience was great. I was helped in a very quick manner, even though the system was down. I was greeted quickly and taken care of. I was told abo My experience was great. I was helped in a very quick manner, even though the system was down. I was greeted quickly and taken care of. I was told about amenities and when it was time to update me about my car, I was talked through everything. I really enjoyed my experience! More