Jim Ellis Kia of Kennesaw - Service Center

Good Job in Spite of Computer Issues The painters (walls) had been in and unplugged all the computers. With a line of impatient customers, they plowed through with professionalism and poi The painters (walls) had been in and unplugged all the computers. With a line of impatient customers, they plowed through with professionalism and poise. They even got me to work early! Still the usual great job on the work done on my car. More

Great In and out in an hour as promised. Great experience. Diana was really helpful and the free coffee pods were an excellent treat for the wait. In and out in an hour as promised. Great experience. Diana was really helpful and the free coffee pods were an excellent treat for the wait. More

My experience by Lisa Pruner Leanne was great!. Answered my questions with thoroughness and complete professionalism. I appreciated it all. Car needed front end alignment along wi Leanne was great!. Answered my questions with thoroughness and complete professionalism. I appreciated it all. Car needed front end alignment along with some basic maintenance stuff. All done well. Only comment...Leanne and I planned for car to be washed and it was hand written on the ticket. Couldn't tell it was done. No big deal ...just is a courtesy I have become accustomed to in my previous experiences with Cobb County Kia since I bought my Kia Sorento in 2016. Appreciated the snacks and comfortable waiting room. While I was there, I specifically noticed how professional and courteous all staff were to everyone there. All customers were kept informed of status of work on vehicles, courtesy van was offered to all that asked and check outs were prompt and efficient. Thank you all. :-) More

Treated very well. I had my car towed in for warranty service to Jim Ellis Kia. Leanne in the service department was very friendly and helpful. My car was repaired in ju I had my car towed in for warranty service to Jim Ellis Kia. Leanne in the service department was very friendly and helpful. My car was repaired in just a short time. Leanne had my car washed and vacuumed, and had someone pick me up from work to take me to the dealer. I highly recommend Jim Ellis! More

Management determined to make it a good experience I had some issues with them not ordering the part I needed for my scheduled appointment so after a wasted trip out there I was very frustrated. Gave t I had some issues with them not ordering the part I needed for my scheduled appointment so after a wasted trip out there I was very frustrated. Gave the manager D. Beamer a call and he was very proactive. He called me multiple times until he got a hold of me and scheduled another appointment after ensuring the part had been delivered. He gave me a loaner car to use until my car was ready to be picked up. Jason did the service appointment and he was great too. What started out as a negative experience was quickly fixed and made a good one. More

I'm hopeful! I ended my relationship with Cobb County Kia with a bad experience. Since Jim Ellis took over, I decided to give it another try. Overall, it was a d I ended my relationship with Cobb County Kia with a bad experience. Since Jim Ellis took over, I decided to give it another try. Overall, it was a decent experience and I will bring my car back for service again. I'm hopeful that I can again give them my full trust. More

25,000 miles service. I had my oil changed, tires rotated and front end alignment and I was very pleased with my service. I was in at 8;35 and out by 10:15 and they washewd I had my oil changed, tires rotated and front end alignment and I was very pleased with my service. I was in at 8;35 and out by 10:15 and they washewd my car also. More

New service Manager won't honor coupons They won't honor oil change coupons I obtained just months ago when it was Cobb County Kia. I won't come back to this dealership. They won't honor oil change coupons I obtained just months ago when it was Cobb County Kia. I won't come back to this dealership. More

Robert was great Great place nice people show room was nice and clean i enjoyed a cup of coffee it was nice to see you offered snacks,they were not as healthy,as you h Great place nice people show room was nice and clean i enjoyed a cup of coffee it was nice to see you offered snacks,they were not as healthy,as you had in the past. More

1st Car Service Lavar was great! He explained everything, was very courteous and energetic! The waiting are was clean and inviting. Everyone smiled and spoke as th Lavar was great! He explained everything, was very courteous and energetic! The waiting are was clean and inviting. Everyone smiled and spoke as they walked by. More